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Hall Honda Virginia Beach


3516 Virginia Beach Blvd, Virginia Beach, VA 23452 (map)
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Sales Rating
Recommend:
Yes (187) No (3)
Service Rating
Recommend:
Yes (4) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Terrible! Terrible! Terrible!
Written by angry16 on 09/24/2014
TERRIBLE! TERRIBLE! TERRIBLE! This dealership and Hall Chrysler Dodge Jeep Ram Virginia Beach are to blame for this nightmare experience in buying a vehicle. Our nightmare begin at Hall Chrysler Dodge Jeep Ram Virginia Beach when my husband and I dealt with a clueless money hungry salesman and a very rude manager who didn't even acknowledge us in her store. After leaving that dealership due to very poor customer service, we were directed to Hall Honda. At Hall Honda, we were told that they can receive the vehicle that we fell in love with at the Hall Chrysler Dodge Jeep Ram dealership but didn't buy because of how we were treated. We were ecstatic and happily signed all paperwork that day and received the registration for that car. We signed on a Saturday and was told to come pick up the car on Monday due to it needing to be in the shop. Long story short, our dream car that we signed all the paperwork for was sold. We now need to start from ground zero in finding a vehicle to buy and this dealership is not even doing everything they can do to help us find a vehicle comparable to the one we thought we purchased. Very disappointed and such a big big headache!! How do you make the mistake of selling someone a car that someone else has already bought?
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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mileone on 10/01/2014
Dealer Response
We apologize for the confusion surrounding the purchase of your vehicle. Unfortunately after you left the dealership because we could not come together on a price, there was another customer who immediately purchased the vehicle you were interested in. We understand your disappointment and tried to compensate you for the confusion by giving you a loaner vehicle to use free of charge which you are still driving. We have also been trying to locate another vehicle for you for several days but cannot find one to your liking. All of your monies have been refunded and we have done everything in our power to ensure you were a satisfied customer including offering to take a loss on a vehicle we thought would meet your needs. We wish you luck in your continued car search. Thank you, George Ransom, Regional General Manager, Hall Automotive
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