Hall Honda Virginia Beach

On September 7th., my wife and I purchased a 2013 Civic from HH; we purchased our 2013 Accord last year and several years before that our first Accord all from the same salesperson. We went back for the Civic because of our previous good experiences. This time was much different, it was simply put, poor customer service. First our salesperson Dwight R. wasn’t there due to a prior commitment so our paperwork was completed by his ‘partner’, Delbert. This gent was pleasant enough but seem preoccupied and when a customer of his own came in, he was gone. The finance rep was also pleasant enough but really fumbled the ball when it came to not finding a simple form for automatic payment deduction. Those two lapses could be easily forgettable but for the way the car was delivered. Dwight emphasized to me that the floor mats would be secured by anchors, they weren’t and they slid around. Then whoever prepped the car fastened a broken Hall license plate frame over the rear plate and none on the front plate. Dwight also assured me that wheel locks were part of the deal but my Civic did not have them. The only redeeming part of the delivery was the exceptional , thorough, and excellent presentation by a gent named Max who was on site from a Hall operation in Richmond. Simply put, the best demo I’ve ever witnessed--I’ve owned around thirty cars and as a young man spent 12 years in the car business so I know what a great demo takes and Max did it. The worst part of the customer service was that no one called or contacted me to see if I was satisfied or had any questions. The only thing I received was an impersonal form email from service. You can contact me if you wish about my experience but I am going to repeat what I have written here in the survey I just received from American Honda.