Koons Tysons Chrysler Dodge Jeep Ram

I would like to start by saying that one star is giving way too much credit for the poor experience we had at Koons Jeep Tysons Corner. On August 29, 2014 my husband purchased a 2014 Jeep Wrangler. Fast forward to November 3, 2014, my husband received a phone call from one of the sales managers stating that the vehicle we took delivery of was not the same vehicle with the VIN number that was on our finance paperwork, our insurance, Fairfax County department of taxation as well as the Virginia Department of Motor Vehicles. The DMV registration had the VIN number of another vehicle that was sold in another state which meant our tags were registered to another vehicle but physically on the vehicle we were driving. Also the Virginia State Inspection Sticker had the incorrect VIN number handwritten on the actual sticker that was on the windshield, meaning that the Virginia State inspector did not physically check the VIN number on the Jeep we took delivery of. If he was to check the VIN on the jeep he was inspecting, this mess could have been caught the day it was inspected. When my husband informed me of the phone call I called the manager back and in his nonchalant fashion he explained to me that "this type of thing happens all the time". He informed me that it was not a big deal and dismissed the situation as if I was making a bigger deal than it actually was. I explained to him that I drove the vehicle on a daily basis and if by chance I was to be pulled over by the police and had a registration that did not match the VIN to the vehicle I was driving that could have meant big trouble for me. The fact I have a 2 year old with me in the car all the time could have posed another risk for me if I was pulled over. The managers response was to quote him exactly "who cares, if you get a ticket Koons Jeep will pay it". My mind was boggled by this statement knowing myself and my child could have been put at risk. The manager also informed me that "people make mistakes" and he "was sure I made some mistakes in my life". I chose to discontinue my conversation and the next day called the dealership and asked them to transfer me or give me the phone number for the Koons Corporate Offices. I was transferred to the voice mail of an Administrative Assistant to one of the Executives and after I left a lengthy voice message, my phone call was never returned. A couple days later I received a phone call from our salesman who sold us this mess and was told that they would provide us a rental car through a local rental car agency at absolutely NO EXPENSE to us and all I had to do was provide them my drivers license information and that was it. A representative picked my son and I up and once we got there they wanted a credit card number in case there was damage to the car. I declined the rental car and informed Koons that once again they inconvenienced me and my family since the Jeep we have is our only vehicle. After being frustrated and needing some type of assistance because this dealership was getting us nowhere with getting this problem fixed I contacted Chrysler Corporation to file a complaint against this dealership. Needless to say it has been a process with these people as well and now more than 2 months after the fact, I received a call yesterday 1/12/2015 stating that the Department of Motor Vehicles acknowledged the correction of our VIN number so it matches the jeep we originally took delivery of. Even though the registration is being corrected it has taken an abundance of my time dealing with my car insurance, county tax office as well as our finance company making sure everything matches. I am absolutely disappointed in the employees of this dealership and the upper level management because this could have been avoided if people actually took their jobs seriously and not do things half way just to get a car sold. I would never purchase another vehicle from Koons Tysons Jeep and hope no one experiences the nightmare we have gone through! I have never been treated so terribly and talked to so poorly by a so called professional business.