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West Broad Volkswagen Service Reviews

  • 9001 W Broad St
  • Richmond, VA 23294 (map)
  • Chat with Dealer
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Service Rating Exceptional Service By sabotva on 09/03/13 07:06:44 PM PDT
Recommend this dealer? Yes

What a wonderful experience going in to Page Auto Group VW dealership. They were prefessional, helpful, kind an did everything as they said. I couldn't recommend them more hightly.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Service is about cost, not customers. Don't go there. By neveragain27 on 05/26/11 06:05:07 PM PDT
Recommend this dealer? No

I had a brand new Passat wagon that I bought from this dealership that mysteriously developed transmission and throttle problems after 500 miles. The service department refused to fix the car and insisted that it was driving normally. It skipped gears and alternately refused to accelerate and lurche...
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Service Rating Made me swear off Volkswagen for life! By keydet88 on 02/26/11 01:52:02 PM PST
Recommend this dealer? No

I was the proud owner of two Volkswagen's; a 2001 Jetta VR6 and a 2003 Passat W8. I loved my Volkswagen's. I loved the build quality, performance, and styling. Funny though how a terrible manufacturer service department can overshadow everything you like about the brand and product. I had too many ...
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Service Rating Worst service department ever!!! By lantierl on 10/30/10 12:00:00 AM PDT
Recommend this dealer? No

While on my way back from Norfolk, VA, to Alexandria, VA, my alternator went out on my 2001 VW Jetta. USAA towed my vehicle to West Broad Audi VW to have repairs done. Their service hours were terrible, and by the time we got from Yorktown to Richmond, trying to call them the entire drive, the servi...
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Service Rating Absolutely horrible By neveragainvw2 on 04/08/10 12:00:00 AM PDT
Recommend this dealer? No

I had a VW Touareg and this was the worst experience that I have ever had with VW. I have attached a response to a survey I received after being serviced at this location (Midlothian wasn't much better at contacting customers either): There were several miscommunications. Once my car was transp...
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