Sheehy Nissan Manassas
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Dealership Service Review
service Rating
Horrible Dealership
Written by 07/29/2015
onIf I could give this dealership zero stars I would. I bought my car brand new from this dealership in 2011 and had so many issues with the process of buying it the Manager of the dealership had to get involved. I have free oil changes and inspections for the life of the car which is the only reason I return to the dealership for service. I have received poor service multiple times and been told I needed new brakes multiple times,so I took my car to a trusted mechanic who said my brakes were fine and didn't need to be replaced. Also a repair I needed the dealership said was $300 and the mechanic I use said it was $120. Same day my mechanic looked at my car I took it to the dealership for my free state inspection. I was then told after an hour wait that my car would fail because of my brakes. When I told him I just saw a mechanic that morning who is also a state inspector for the past 20 years and was told there was zero issues with my brakes my service adviser at Nissan seemed flustered and said he would put a failed sticker on my car and stormed off. Less then a minute later he came back and said he "misunderstood" his state inspector and they were just recommending the brakes should be replaced. I know that was a lie. There is no way you can mix up that they have to be replaced vs recommending they should be. I have always known dealerships over charge for their work but to lie and say work needs to be done that didn't actually need to be done is low. Next time I will pay to use my trusted mechanic.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable