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Mercedes-Benz of Alexandria Sales Reviews

  • 200 S Pickett St
  • Alexandria, VA 22304 (map)
  • (888) 530-0164
  • Chat with Dealer
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Sales Rating Best car buying experience with Carlo at MB Alexandria Written by mercedes12benz on 01/15/14 11:04:04 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I bought my ML350 from Carlo Genao at Mercedes Benz of Alexandria. This was the best car buying experience I ever had! Since it was a large and important purchase, I took my time in researching the vehicle, options, pricing, and dealership. In all the phases of my research, Carlo consistently impre...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating wonderful sales experience Written by david_s2 on 05/31/12 06:53:03 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have purchased several cars from this dealership, the first from Nick Moon and the second from Brian Butler. I also leased one car from Lowell Duckett (he's the sales manager). All three were friendly, knowledgeable and professional. Lowell was the most fun, and I got a great deal from him. I high...
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Sales Rating Amazing experience Written by ejenkins22 on 03/05/12 05:16:26 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We spoke to Carlo Genao. He was extremely knowledgeable and personable. The customer service he delivered was impeccable. Purchasing a car through Carlo and working with the staff made purchasing easy. This has been the greatest car purchasing experience. Carlo, staff are the gold standard in puttin...
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Sales Rating Great service, great deal, great car. Written by mbzc300 on 08/10/11 07:26:24 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The pre-owned sales staff at Mercedes Alexandria treats their customers courteously, and with the utmost professionalism. I came in to get my 2006 C230 washed, which I bought here as well, and found a 2009 C300 that I left with the same day. I got a 3 year newer car, with extended Certified warranty...
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Comments (1)
Sales Rating Unethical Written by dontbuyhere1 on 07/09/11 02:53:50 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I was very surprised of the lack of professionalism of the sales team. I love the car that purchased but the experience would make me go to a different dealership in the future. The service department has also been less than desired. I expected a much better experience. Doubt if I would ever go back...
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Dealer Response

‘Thanks for alerting us to this. We work hard to offer professional and friendly service, and I’m sorry that we didn’t meet your expectations. We have made some dramatic changes in our Sales and Service department, I hope you will give us another chance in the... Read more

All Comments (2)
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