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Mercedes-Benz of Alexandria Sales Reviews

  • 200 S Pickett St
  • Alexandria, VA 22304 (map)
  • (888) 460-9917
  • Visit dealer's website
  • Chat with Dealer
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Sales Rating wonderful sales experience Written by david_s2 on 5/31/12 6:53:03 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have purchased several cars from this dealership, the first from Nick Moon and the second from Brian Butler. I also leased one car from Lowell Duckett (he's the sales manager). All three were friendly, knowledgeable and professional. Lowell was the most fun, and I got a great deal from him. I high...
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Sales Rating Amazing experience Written by ejenkins22 on 3/5/12 5:16:26 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We spoke to Carlo Genao. He was extremely knowledgeable and personable. The customer service he delivered was impeccable. Purchasing a car through Carlo and working with the staff made purchasing easy. This has been the greatest car purchasing experience. Carlo, staff are the gold standard in puttin...
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Sales Rating Great service, great deal, great car. Written by mbzc300 on 8/10/11 7:26:24 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The pre-owned sales staff at Mercedes Alexandria treats their customers courteously, and with the utmost professionalism. I came in to get my 2006 C230 washed, which I bought here as well, and found a 2009 C300 that I left with the same day. I got a 3 year newer car, with extended Certified warranty...
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Comments (1)
Sales Rating Unethical Written by dontbuyhere1 on 7/9/11 2:53:50 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I was very surprised of the lack of professionalism of the sales team. I love the car that purchased but the experience would make me go to a different dealership in the future. The service department has also been less than desired. I expected a much better experience. Doubt if I would ever go back...
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Dealer Response

‘Thanks for alerting us to this. We work hard to offer professional and friendly service, and I’m sorry that we didn’t meet your expectations. We have made some dramatic changes in our Sales and Service department, I hope you will give us another chance in the... Read more

All Comments (2)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Don't Buy anything from them Written by notafane350 on 4/27/11 5:59:50 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I went to the MB of Alex, VA to look at cars on a Saturday in sweats. Not one sales person asked to help me. After work, dressed in a suit, I took my car in for service & decided to go into the sales area; they rushed to help me (I wonder why?). I walked passed all of the sales staff who had refused...
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Comments (1)
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