Ken Garff Volkswagen
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Dealership Service Review
service Rating
Do your self a favor and never get your car serviced here
Written byon 05/19/2012
I purchased a 2010 Jetta from Ken Garff Volkswagen in Orem a few months ago and have been let and shaken down ever since. It has been in for the same repair three times having the wheel bearings, the wheels and tires and finally a $12.00 clip that cost $170.00 to "diagnose" and install. Needless to say none of these issues was the problem and it turns out the whole front end of the car is falling off and will require an additional $1,500.00 to repair. Tyler in the service department on the last visit was just short of openly hostile as he tried to discourage me from even investigating why the oil alarm sounds every time I turn left, saying it would take 5 + hours and he did not have the time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No