Ken Garff Nissan of Orem
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Dealership Sales Review
sales Rating
Terrible service
Written by 12/04/2014
onLong story short, I purchased a car on September 15th, 2014, and as of this writing on December 4th, 2014, I've been through 2 temporary tags, and I have yet to receive my permanent plate, registration, or title.
Longer story: The 2002 VW Jetta I purchased has one mismatched tire. Waldo, the sales person, asked if I was okay with having that tire. I said yes, just so long as it was safe. He said it was. After my first temp tag expired, I went to the dealership and asked when I would be getting the permanent plate. I was informed that, because one of the tires didn't match, the service department wouldn't certify the car as safe. That irked me because they let me drive off the lot in an unsafe car. Waldo told me that he would contact the previous owner to get the right tire and would contact me when it could be put on. Cue a month later, no calls, no nothing. I had to go back to the dealership to ask when I would be able to get the tire. Two weeks later I was able to get the tire put on the car. The next day, I discovered the tire that was put on was a flat. They gave me a flat tire, which is, in my opinion, much more dangerous than having the original tire on the car.
Also, I have yet to receive my permanent plate, registration, or title.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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kengarffnissan on 12/08/2014
Dealer Response
Were very sorry for the frustrating experience you had at our dealership. We value each of our customers and would like to prove that to you by making things right. Please contact Nathan Butts at nathanb@kengarff.com or 801-494-8631.
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