Volkswagen of Alamo Heights

by JustinS93 on 04/27/2024

My rep James was amazing. He 100% understands good customer service and no pressure sales. I don’t think I’ve ever had an easier experience with buying a vehicle. I left feeling confident about my purchase and my understanding of the vehicle’s features. I recommend him100%

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by A customer on 04/22/2024

I arruved at 8 am and was greeted by Dolly. She was pleasant. She took me to service agent, Crystal who was courteous and efficient and immediately put me at ease. She explained the process and communicated with me throughout the day as my car was serviced. Top notch service!

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by Reynaldo Valldejuli on 04/19/2024

I really enjoy the car but not the service and filed a formal complaint for negligence of service and ethics violation. I had an MPI with an oil change had my brakes checked specifically due to the accident I had concerns. I asked to receive my report and it stated brakes were great but did not see visually with a video. They also did collaboration on my car due to an accident deer collision. I was out of my car since December body shop had my vehicle and VW-Alamo Heights had my car in February my car was there for about a week. When I received my car later it was vibrating over mph. I called insurance and VW explained they told me to bring it in made arrangements to reopen claim and request rental,etc. I dropped it off Wednesday to David, we had spoken prior to drop off, explained that I reopened the claim to please call USAA because we were on a time clock due to rental being involved I had 4 days to diagnose the vehicle to make sure it was part of the claim. I called once a day with no updates that it was next in line. Thursday\ Friday passed I sent some texts however nothing. I called Friday afternoon, I was told possibly Saturday. No call and no return text Saturday. Monday I called David then explained he was waiting on USAA appraiser to come out. I asked for the number he was calling and in verbatim “call the 1800 number and dial extension 1146” and I did. If you do not know USAA all extension at 6 digits for the claims adjusters. Appraiser and supplements team had no idea or claims adjuster did reserach. Tuesday We got on a 3 way call with David and I was placed on mute to which he laughed and said he had no idea what number he gave me and stated there was no appraiser and he didn’t reach out to USAA once and thought it was funny. I called VW myself after the conversation and spoke with the service manager Ashley she said now all the sudden my vehicle is being diagnosed and a lot of codes were coming but couldn’t explain them because she herself has a hard time understanding the codes. A couple of hours later I received a random MPI video stating that it’s my front brakes and rotors needing to be replaced. No one showed my rotors or brakes. I called for an explanation they said my brakes measured great but my rotors may be warped. I asked how was this missed in less than a month that it would be warped the lady on the phone said she didn’t know but would have someone call me back to explain. 2 hours later the service manager called back and I explained my frustration why would it take so long to diagnose almost 6 days and 5 business days. She explained due to heat under the vehicle which is correct however the avg car would be warped around 60K or early as 20K. Which is common. I did not drive in extreme heated conditions in less than a month. I also only drive in city limits twice a day back and forth from home to work. My car was at 50 which would be around the avg of possible warping but should have been caught at initial inspection if it was warped so I could have taken care of it then while it was in the shop getting the insurance items since I did an oil change, tire rotation, wheel alignment and brake check. Due to the extreme shaking over 50 mph I rarely drove due to fear and safety only when driving necessary when I got the car back while insurance was trying to figure out for a few weeks what they could due to reopen the claim. I expressed my concerns and fears numerous time of safety. So to summarize if I was told during initial it was not part of the accident I would have taken it immediately I did not have my car since December so definitely different circumstances back then. However, now here we are no accountability, constant lies and run around, complete negligence. The fact that the diagnosis took so long for something an MPI could have done was a complete waste of time and energy. This could have been avoided. David lying over the number and Ashley lying over bs codes.

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by John Fa on 04/16/2024

Well done, fast, friendly!!!

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by Lilj2575 on 04/13/2024

Victoria did an excellent job keeping me informed on the status of my car

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by Fernando on 04/05/2024

In & out, awesome!

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