Customer Reviews of Philpott Ford Sales
The Philpott experience, buy my 2023 ford Explorer
byon 05/23/2023
Everyone that we dealt with from Don Collins, our salesman, Chris Doyle, finance manager and Mike, sorry, forgot his last name, sales manager, knew me or my wife or my daughter-in-law's family, and or my grand kids. The entire sale took several hours, but we visited three dealerships. We got the car we wanted, but not the color (buts that's ok too).Mike and Don did everything they could to close this deal with my sweet trade in to make me happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Philpott experience, buy my 2023 ford Explorer
byon 05/23/2023
Everyone that we dealt with from Don Collins, our salesman, Chris Doyle, finance manager and Mike, sorry, forgot his last name, sales manager, knew me or my wife or my daughter-in-law's family, and or my grand kids. The entire sale took several hours, but we visited three dealerships. We got the car we wanted, but not the color (buts that's ok too).Mike and Don did everything they could to close this deal with my sweet trade in to make me happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/27/2023
Quick and easy process
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great salesman experience
byon 03/10/2023
Had great experience from Brice in purchasing our vehicle. Would recommend or Lisa when purchasing a vehicle there
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 12/31/2018
Tina with Philpott Collision Center is amazing. She was more than willing to walk us through the process after it was determined our vehicle was a total loss. We will continue to use and recommend Philpott Collision Center to our family and friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great work
byon 10/11/2018
This company was one of the companies my insurance used for repairs. So I took my truck to them, they confirmed the work needed with what my insurance said. I then dropped my truck off on a Wednesday afternoon the part was ordered and came in the next day and my truck was ready to go Friday. I was pleased with the work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Break Job
byon 09/18/2018
Excellent experience appointment easily made and job quickly done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Philpott Dealership Customer Service Review
byon 08/18/2018
I received a letter stating that there was a recall on my 2007 Ford Edge and that I needed to bring it in to the Ford dealership for them to fix the problems, when I got there they said they would give me a loaner car but I would be responsible to pay for the insurance on this loaner car and I feel that is very unfair for the customer to be responsible to pay for it since they are the ones doing the recall and correcting their mistakes. The fact of the matter I am already paying insurance on my own vehicle. And they should provide a loaner car for the customer because they still need transportation to get around while their vehicle is being worked on. So the end result was that the recall work for the airbag situation never got completed because I do not have that extra money to pay for additional insurance for another vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Senior Citizen Discount
byon 08/01/2018
I assume all the right parts were installed in my Explorer and all the screws were tightened and all the nuts were bolted down.My complaint; When I was checking out I asked about a senior citizen discount. I was told I could get a 10% discount. My bill was $1,943.55. The young lady said I would get 40 something off. I think 10% of my bill is $194.35. So then one of the guys came to help her and my 10% discount got cut down to $100.00 I appreciate the $100.00, but don't tell me I will get 10% discount and then just give me half of it. Did you really think I did not know what 10% of my bill was?????????? Jeri Tingle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Stanak12
byon 07/31/2018
Next time I need a bigger rental car that small one hurt my back so bad
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
LOVE my ride!
byon 07/26/2018
The vehicle was selected for me with everything I requested and more. After driving the vehicle and appreciating all of the perks and newer features that came with it, it was an easy decision to make to move forward and finalize the purchase. I LOVE MY NEW RIDE!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 07/16/2018
My recent visit was for my Oil Change. Service was quick, I love the report of my vehicle status. Asked for and got an estimate for new tires. I have found, they have equal or better prices (apple to apples) to other tire centers. And the quality of the tires are better than the discount stores. ( which I always had problems with)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Philpott Ford Services
byon 06/26/2018
My salesperson Jeremy Tinsley was very helpful. He setup my service appointment and made sure everything was perfect. I will always go to Jeremy for my service needs and when purchasing a new vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
first rate service
byon 01/31/2018
My car was repaired right the first time and was completed promptly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New F150
byon 01/29/2018
During the two weeks I spent deciding what I wanted to purchase the salesman was very helpful. I was not bombarded with emails or phone calls trying to convince me to make a purchase. They offered me all the assistance I needed to make the right choice and left contact information for further questions. Their price was better than all other dealers in the vicinity by quite a bit. Good experience and a fair price sure made it a lot easier decision. Love my new F-150.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Ford F 150
byon 11/16/2017
I wish it had carpet. We didn't realize that. I wanted chrome bumper and grill. But we also think we should have insisted y'all tint the Windows. We were really nervous we'd make the right choice we just couldn't think. I believe we could have gotten a better deal. But good news is you people are very ,nice. I hope my husband Really like it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Perfect Sales
byon 11/06/2017
Our salesman, Mark was extremely attentive to our needs as customers, Since we lost 3 vehicles during the Hurricane Harvey Flooding, we were shell-shocked. Mark was considerate of our loss and allowed us the time to decide what type of vehicle we needed in order to begin the replacement process that was ahead of us. Kymberly A. LaNear At 55 years old, we have purchased several new and pre-owned cars over the years. We prefer the Ford brand and we normally purchase most of our vehicles from Sour Lake Ford. With the wide spread devastation of hurricane Harvey, selection and availably was slim all over our area. Out of necessity we took a look at Philpott Ford. We met Mark Fiorenza. We looked at new and used Escapes and Edges. We finally settled on a new basic model Edge. Just before signing, Mark suggested my wife drive the SUV once more. She did and found the manually adjustable seats could not adjust to a comfortable possession, so her leg would go to sleep while driving. Mark once again searched diligently for an Edge with more adjustable seats. He found one and she drove it. With the leather seats and the fully adjustable positions, she was able to drive it without issue. Now Mark really worked even harder at this point. He found one in Louisiana and got it on order to be transferred to us in Texas. While we were waiting we happened to notice a new arrival, just off the truck that day. We drove that Edge home that day. This is the simple version of the sorry and we should also mention that Mark worked very hard with the finance staff to keep price within our budget. I have never written a recommendation for any sales person, ever. However, I am compelled to write these words as it is well deserved. We will be coming back to Philpot Ford for future purchases. Mark is probably the best sales person I have ever had the privilege to meet. David M. LaNear
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car experience
byon 09/21/2017
Best experience ever!! Brunson Ableson is the man, and did the best job, we couldn't be happier!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2012 F250
byon 09/19/2017
The service rep was courteous,helpful, and friendly. Only recommended service we needed. The person didn't try to add items that were not needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Philpott Ford Nederland
byon 07/15/2017
My experience with Philpott Ford was one of a kind. Great service all the way around. They fixed all of my recalls quickly. I have no complaints at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service department is excellent.
byon 07/03/2017
As usual the crew did an excellent job servicing my baby (2013 FX2 F150). Thanks to everyone that helps me take care of her.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change service
byon 06/18/2017
Everyone was kind and went as smooth as it could. Was nice to not have to wait in the lobby. And was done quickly and as of today everything is running fine. I will return soon for more service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
We know that where you buy your next car is just as important as what you buy. Which is why every member of the Philpott Ford team works hard every day to provide our customers with a one of a kind shopping experience.
That understanding is why Philpott Ford has been around, serving southeast Texas, for over 65 years, since Mr. W.F. "Bill" Philpott bought Dale Motor Company in 1950 and set up shop on Port Neches Avenue. Today, we're headquartered out on Highway 69, and we're part of the Sonic Automotive group, but that has only helped us serve you better. Our location has given us the room to grow and continuing meeting your needs, and Sonic gives us access to a larger inventory of vehicles and the ability to pass along even better prices on our cars, trucks and SUVs
1 Comments