Burns Motors
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Dealership Sales Review
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sales and credit dept. mgr.
Written by 06/11/2009
onI went to Burns Motors 2 months ago. I really needed a vehicle because mind was stolen. I had seen ads on the internet and saw several mini vans that I liked and price range I could afford. I had to have someone drive me to this dealership and meet with the salesperson I was supposed to have spoken to by phone ( I do not live in the Mcallen area the drive took me 45 mins. to get there). I was greeted by a different salesperson not the person I had spoken to because he as too busy with another customer. I test drove a van and decided to have it financed and I figured by filling the application they would take care of things for me. I waited days before they decided to call me and give me results on the van. I was told I needed 4 thousand down and I had to go to the dealership to speak to their finance manager. I explained I didn't have a car and would need a ride which would be a 45 minute drive. I asked if I could have a break down of what the payments would be and for how long. That would help me decide if I could afford the monthly payments. I explained to the sales person I would hate to have someone drive me that distance for just a talk and no direct answers. I was told he couldn't give me any information unless I went and spoke with the credit manager. I asked to speak with him by phone and I was told he was too busy t speak with me (the customer). I figured if this was the way they handled business with their customer would it be worth my time and money to purchase with them if I were to get a vehicle and later be ignored if I needed help with the vehicle. I decided to just save up money and buy cash at a used car lot. I know drive a great 2005 chrysler town and country that drives great and paid only $5600. I wonder by dealerships are just not interested to sell? I suppose they don't need the business. I have seen many others now buying in small car lots if you look you can find a great bargain. I DID!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No