World Car Hyundai North

by G Gaines on 05/07/2024

Tamar made my car buying experience less stressful than I'd thought it'd be. I usually am not a huge fan of dealerships because of the wait but he made sure I was in and out of there in a timely fashion.

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by lmofle63 on 11/06/2018

Last Saturday, I purchased a 2017 Nissan Rogue from the Hyundai Used Car dealership (World Car Nissan Hyundai North in San Antonio, TX). It had 8163 miles on it and 1 owner. The sales rep, Akeem Mercer, did a perfectly fine job and the process itself is not necessarily the issue, although I walked in with an approval of 3.79% and they assured me they could match that interest rate. When I got to the finance side of the house, the interest rate jumped to 3.94%. I could have sat there another hour or 2 to get my percentage rate but I was willing to overlook the "mistake". My issue has to do with the service after the sale. When I had the car delivered and the keys handed over to me (Intelligent keys), I realized there was only 1 set. Recognizing that should the battery die or we lose this set, my wife could be stranded with no way to get the car going, I immediately reached out to the rep via text who stated he would look for a 2nd set. He later replied that there was no other set and he could "order one for me for a couple hundred". I was shocked at this point. Why was this becoming my problem? I then looked in the glove box for what to do if we did have a non-functional set of keys and there was no Owners Manual. The following Monday, I got an email from the store Sale Manager: "As a manager here at World Car Hyundai North I wanted to make sure your expectations have been met. Has my team answered all of your questions? Is there anything you are still looking for? Please let me know. I am here if you need anything. John Virkus World Car Hyundai mobile:XXX-XXX-XXXX Sales Manager" I responded at 11:46am that day with all of the issues I stated above, expecting to get resolution for my problems. I did not hear back from him so I sent another email at 12:19pm asking how he was going to rectify the situation. I still received no response so I sent another email at 8:09am the next day (Tuesday) asking if he really wanted to know about my experience or was he just going thru the motions - he responded at 10;30am that he truly wanted to know about my experience at his store (which says he never saw the first response) so I resent my original message at 11:05am. I still did not hear back from him so emailed him again at 4:55AM that morning asking what he was going to do about my situation. I called him Wednesday morning at 10:17am to inquire as to what he was going to do and he said he would call back. He did call a few hours later (at 1:42pm) and said he had a Manual for me but could not get me a 2nd set of keys. He stated it was not unusual for a used car not to have a second key for the vehicle and my only resolution would be to buy it. At this point, I was beside myself because this was NOT my issue. The fact that they did not get the 2nd key from the original owner was and should not be my problem and they should replace it at no cost. I went on to explain that had this been brought up during the negotiation of the sale, I would have either asked them to drop the price to the amount i would have to buy the 2nd set for or I would not have signed the "As Is" paperwork. In other words, I was never given a chance to know that this 2nd key was missing so how could I have been able to negotiate properly. I feel as if I have been misled by not having this conversation. Not to mention that when I buy that 2nd set of keys, I am paying MSRP whereas they could most likely get it at cost which would be significantly less. Earlier today (Friday) I went to the dealership to get the book but the one they had for me was for a Rogue Sport. I told them I had a Rogue and not a Sport that same manager came out and said it was the same book and that depending on when it 2017 it was, they had gone to an "online version of the Owners Manual". I told him I wanted the correct one and we once again went down the replacement key path. After he tried to explain again about the key and I restated my point, I went to the Nissan dealership in an effort to get an Owners Manual myself and to ask if it was true about the "online version". It was not true so now he had lied in an effort to get me "resolved". I then took up the issue of the key. Long story short, the local Nissan sales rep tried to help, going back and forth with his management and finally informed me the GM from the Hyundai shop was coming over to discuss this with me. Who did it turn out to be? The same Sales Manager. We went thru everything again and he finally said "I will get you a replacement manual but I WILL NOT get you a second key" - just as adamant as it is written. This dealership is only concerned with the immediate sale with no care of the service after the sale. Once they had my money, they were no longer interested in my situation that they had technically created. Had I known that this was going to occur, I promise you I would have walked out of the store because I would have known then that this was how they treat their customers. I will make sure none of my friends go to this location. I have already posted my experience on my Facebook in a public post so everyone that reads it is aware of their lack of integrity and the desire to do the right and morally correct thing. I have also posted it at their Facebook site as well as Dealerrater.com, Yelp and Angie's List and will continue to post this everywhere I can find! This is now about the principle of how a vendor treats its customers after the sale is done. The reality is we are talking about less than $100 at their cost. Even if I DO have to pay for a 2nd key, I promise not to purchase from World Car Nissan Hyundai North.

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by Todd on 05/03/2017

Freddie and Jason made this the best car buying experience I have ever had! They went above and beyond to help me get my dream car and I could not be happier! I highly recommend giving them a chance to help you, you will not be disappointed by their service and all the hard work they will put into getting you the vehicle you want!

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by Blstewnh on 10/01/2016

Dewayne in the service dept is excellent with his customers! He is kind, curtisous, and understanding. He doesn't try to make me pay more for stuff that does not need to be done to my car like other service places I've been to in the past. Also, Ray in the finance dept took care of my issue right away. I didn't have to wait (and they were very busy). I was in and out in less than 5 min and he took care of everything for me! Thank you world car Hyundai north for all of awesome service everyone has provided!!

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by T_mills on 07/06/2016

Very disappointed in this dealer ship. I am thru usaa and was referred to this dealer. They had contacted me saying they had military and usaa discounts (usaa car buying service) I made 100% that was true because I live about 40min away. Drove all the way out there.. Found what I wanted.. And when we sat down to look at numbers the dealer said sticker price was as low as they will go... Um where's the usaa discount!? What about the great military discount you guys up talked on the phone? Very disappointed in being told one thing getting there and being told they are not going to do that. PLUS they are a "usaa certified dealer" so the are supposed to honor that price but they didn't. BIG WAIST OF MY DAY!

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