Jim Hoffpauir Buick Chevrolet

by ctsaustin on 03/31/2010

Below is the text of a letter sent to the owner. He never responded. Shop at your own risk with these guys. I started internet shopping on Monday, 2/22. I had a few calls with Pat Guzman during the week regarding a 2009 Traverse with 11,227 miles. Mid week, Pat advised he just learned the vehicle wasn't onsite but would be returned Saturday, 2/27. I emailed Pat the morning of Thursday, 2/25 with an offer. I never heard back. I called back at 5:45PM and Pat was out of the office. Your Sales Manager, Tommy Holloman, advised the deal would work. He told me to call Pat Friday morning. That evening, I forwarded the email to Pat suggesting the Sales Manager had confirmed the deal. On Friday, 2/26 Pat called me and advised the vehicle would be ready Saturday. We verbally confirmed the deal. He advised the purchase order would be faxed over in about 30 minutes. I advised I would have my trade vehicle towed to his attention Friday afternoon and we would pick up the Traverse on Saturday, 2/27 at 2:30PM. The towing company confirmed delivery of my Jeep around 2:30 Friday afternoon. Two and a half hours later after I still had not received the purchase order. I called, but Pat was out of the office. I spoke with your Business Mgr and they quickly took some information and the PO was faxed over. After receiving the PO, I went to my credit union to finalize the paperwork. At that point they faxed over the deal confirmation to your dealership. Around 5:30PM on Friday, 2/26, Pat called and advised there was a dent in the vehicle. I advised I didn't buy a vehicle with a dent. He advised that I could still pick it up on Saturday, but I would have to bring it back out on Thursday for the repair. I would leave it and then pick it up again on Saturday, 3/6. I advised that it was a 70 mile one way trip for me and I was very disappointed. He said he understood. I asked if the general manager was OK with the handling of this deal, he said yes. I advised I would like to speak with the owner. He said he would call back when he confirmed your availability. Pat called me Saturday morning and advised that mileage had increased from 11,227 to 16K+. I advised that was not what I purchased. He said he understood, but couldn't do anything about it. He advised the owner would be available on Monday at 9AM. I advised Pat I would call him then to confirm your availability. Less than five minutes after ending that conversation, the Sales Manager calls me back. He takes issue with my comments regarding misrepresentation. He tells me I was told it was a demo. I advise him I was never told it was a demo. I asked him how that was not misrepresentation? He didn't answer my question. He advised he didn't want to do business with me. He said that he had discussed with the owner and the owner doesn't want to talk to me. I advised that I would confirm and that I would track you down. He said "get to tracking."

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