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AutoNation Ford Katy Service Reviews

  • 20777 Katy Fwy
  • Katy, TX 77450 (map)
  • (888) 826-0491
  • Chat with Dealer
Service Rating:

DO NOT allow the dealer to wash your car

Written by honorsdaddy on 08/28/12 11:01:45 AM PDT
Recommend this dealer? No

Upon purchasing a new vehicle last week, the guys who wash the cars damaged the paint on mine quite severely. The dealership management eventually "fixed" the problem but only with multiple visits and eventually having the car partially repainted - leaving me with a new car that already has signs of repair work, degrading the trade in value even further. No alternatives or concessions were offered and even though it was pointed out at time of delivery, the dealer refused to void the sale, leaving me with a car they had damaged but for which I am responsible.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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