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AutoNation Ford Katy

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AutoNation Ford Katy
20777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4.47 out of 5 stars (269)
Recommend:
Yes (65) No (11)
Service Rating
4.33 out of 5 stars (175)
Recommend:
Yes (99) No (14)
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Dealership Service Review

1 out of 5 starsservice Rating
F-150 AC knob
Written by mcarp1 on 10/02/2013
Service dept is one of the worst I've had to deal with. I had an immediate issue with the AC knob and it took over 6 days to repair. The dealership even forgot that they had my truck when I dropped it off to have it repaired.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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autonation on 10/07/2013
Dealer Response
Thank you for the feedback you provided. We strive to provide excellent speed of service to all our customers. The situation you described is not typical of our location. Please call our General Manager directly at (281) 305-8949 for ways we can work towards solving the issue you experienced with a low turnover request for your serviced truck. We look forward to hearing from you soon.
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