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Sales Rep listened to NOTHING I said
Written by 01/20/2015
onI was in contact with this dealership from a Friday afternoon to 10 pm Monday Evening. She led me to believe she was working on financing my deal, "finding a buyer" to maximize my trade for the vehicle I applied for on line. Monday evening after work she was ready. Guess what? None of that was done, they kept us in there late and tried to hook us on a car I didn't want....right down to the color. I specifically told her I am not hot on red...the only one they could work me into was a red vehicle. What a total disrespect of my time...and the car I loved? Couldn't get the keys, it was already sold...but it is still, as I write this, on the website. They don't treat you better, they are no different than any other lot. They take the easy sale first and romance you into thinking they are working for you; when indeed it is the normal jerk around.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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allen_paul on 01/21/2015
Dealer Response
We are very sorry that you didnt receive the customer service you deserved. We will discuss this with our sales staff to ensure it doesnt happen again. In the meantime, we would like a chance to make things right. Please contact us: Bert Brocker (General Manager), (281) 359-7100.
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