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West Houston Volkswagen Sales Reviews

  • 17113 Katy Fwy
  • Houston, TX 77094 (map)
  • (888) 759-1081
  • Chat with Dealer
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Sales Rating BAD CUSTOMER SERVICE Written by jamesbond3 on 04/14/13 10:49:14 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Few days ago, my wife and I went to the dealership and we left after closing time. Manager Mario, said the gate was close and we have to wait until somebody come to open the gate. He left and we had to wait in our car for 30 minutes until somebody showed up. We could be there for long time if the ot...
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Sales Rating West Houston VW Tried to Sell me a Jetta SportWagen Lemon Written by cohnb on 03/03/13 05:57:45 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Found a used Jetta SportWagen on this dealerships website. They confirmed that they had just finished the 80K check and it was in "great shape". I took the vehicle to a private VW certified mechanic who found a quarter size hole in the tire, orinigal bald tires with over 80K on them, near empty br...
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Sales Rating Had to Rebuild Engine Less Than 1 Week after Driving Off Lot Written by houstonbuyer2 on 01/11/13 08:43:41 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Summary: They sold me a vehicle with a significant engine problem - the engine probably needs to be rebuilt/replaced. Two independent mechanics said that they should have known about this problem. Less than a week from driving this car off the lot this dealer tells me I'm on my own. My conclusion is...
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Sales Rating Unwilling to negotiate Written by TexasOutlaw on 12/03/12 09:56:20 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Professional sales staff but was $4,500 more for the exact car minus trade. Drove 20 minutes to Jersey Village VW and made the deal the following day.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Poor Customer Service Written by ranger481 on 05/10/11 06:22:20 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

What began as a pleasant shopping experience turned into a nightmare! I purchased a used Mazda RX8 from West Houston VW. I was told that the car had been inspected by their mechanics and was in good working order. Less than 48 hours later the "check engine light" (CEL) turned on. I asked the used ca...
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