West Houston Volkswagen
Customer Reviews of West Houston Volkswagen
Terrible and Dishonest
byon 02/02/2024
The used car department at the dealership is a huge, steaming pile of you know what ran by [non-permissible content removed]. These people knowingly sold us a lemon!!. We bought a 2013 Kia Sorento with a trash engine that they claimed to " have no idea about." Long story short, a couple hundreds of dollars in lyft, in and out of numerous dealerships and mechanics and a warranty that refuses to cover anything at all we are right back at this crap heap west houston volkswagen. They claimed that they would contact our warranty and convince them to cover the damages but it has been 3 weeks!!! We have spent over $700 in lyft fees trying to get to our jobs because according to manager of the department we need "comprehensive insurance" to be given a loaner car. They claim that an inspector with the warranty came and approved new engine a week ago but said engine has not been ordered as yet WHY???. WE KNOW YOU DON'T CARE ABOUT THE LITTLE PEOPLE. YOU PEOPLE ARE EVIL!!! What ever happened to doing business honestly! I hope to you get audited and shut down for your practices. Sick of this nonsense. If you see this review do not reply with a crappy no meaning "we are sorry, we strive to do better" crap.We have been running around with this lemon trying to fix it for months!It has been in a shop more than we have driven it. I hope life treats you all in that department in the same way you have treated us .FIX THE PILE OF CRAP YOU SOLD US!!! We will be getting a lawyer the next time we have to speak to you again!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Awful
byon 02/06/2023
Terrible service and inept technicians. Do not go here!!
- Recommend this dealer? No
Gift that keeps on giving
byon 10/12/2021
My complaint is more to do with their partnership with their body shop Meszaros Motorsports but also with the over all handling of the situation when they had my wife's 2019 Tiguan. After the body shop first failed to add oil to her vehicle and returned the car with a windshield crack running across the length of the front window which was not there when we dropped it off and door dings on the passenger side, they claim they did add oil even though my wife driving it and noticed a metal grinding sound and had checked the dip stick for oil and was there only enough to leave a slight stain on the paper towel and added 6 quarts. In addition, when they did check to see if they added oil they did not drop the oil pan or catch the first cup or two of oil to investigate for metal pieces or bits. They just leveled the oil and reviewed the codes which showed three miss fires for the pistons which would be consistent with them locking up due to no oil. They drove it and did not have any other issues and asked if they could take it to the dealer or have their owner diagnose it since it there was no one there with the knowledge or expertise to do the repairs. I was under the impression they would take it that afternoon which was last Thursday and learned Friday it was not there due to the body shop keeping the vehicle not per my wishes. As of last Friday the vehicle was sent to the dealership but I did not find out till yesterday (Monday) when we picked up the vehicle that the body shop only conveyed to check for the misfire codes and nothing to do with any engine issues. After taking receipt of the vehicle from West Houston the vehicle is still having odd sounds from the engine and not performing as it should. In talking to the service advisor we found out they did not not know about any engine issues and that we are needing to take the vehicle back to Meszaros for work and they need to fix the issue. The frustrating part is that the vehicle till last week was at the body shop since May. If you are on hold for West Houston they tout their partnership with the body shop and the work they do. If that is the case, for the sake of customer service, if the body shop does not have the expertise with the mechanical diagnosis why would they be the one to fix the vehicle. Plus, the impression is that they do not want liability but at the sake of resolving the mistake or making sure the customer is satisfied with the over all care of their vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Experience at WHVW
byon 11/01/2019
I will try to make this as succinct as possible as my unabridged story is a long one. I purchased a second VW Golf at WHVW (11/17/17) the first flooded in Hurricane Harvey. Eduardo was the salesman for both…Good guy. They took it to the back for washing and presale inspection (shown on invoice). After completing paperwork, I went out to drive off the lot. Prior to driving off I did a walk around and found a fairly savage door ding with associated paint damage (to the metal) that was not there 30 min prior (after a presale inspection, mind you). They supplied me with a loaner and had their body shop do the repairs. I picked up some days later and drove off (11/24/17). Noticed a vibration about the car as though a wheel was out of balance and assumed that it was the textured or uneven concrete of the highway but later recognized it wasn’t the pavement. I brought it back in a few days because of a fuel door that wouldn’t close properly (11/28/17). I explained the vibration to the service guy (Reginald) he drove it and said he could not feel the vibration. I asked if he had checked the wheel balance as requested, he then asked the guys in the back to check the balance. Said one was out “a little” holding his fingers to show a little. I drove off and continued to feel the vibration as before. This went on for my 10k, 20k, and 30k scheduled maintenance, each time bringing up the vibration. The 10K scheduled service invoice does not show that I mentioned the vibration. However, It does mention that the “Next Service recommended 70 k 6 cyl Touareg” (which I do not own). But, I recall bringing it up with (Nicole 6/9/18). All in all, I ended up with two “wheel balancing’s”, one 4 corner “alignment” two rotations and three to four test drives. Each time they denied feeling the vibration, yet all of my friends could feel a vibration. I moved to another city and took it to the Abilene, TX dealership ASAP. The service guy said he could definitely feel the vibration and put the car up on a rack. He found a bent rim and a “very” out of balance wheel (.75 inner/1.50 outer). He balanced the wheel and the vibration was almost removed but I could feel the out of true rim. The Abilene service representative also said that an alignment didn’t appear to be performed on the car as he showed me the factory markings across the nuts demonstrating that they were not turned since initial assembly. In addition, there were no tool markings on the nuts and such. So, these folks at WHVW stated they performed a wheel alignment, by the evidence available to me and a service mechanic (in another city) with 17 years of experience, no alignment was done. It also appears that no balancing was done or they would have noticed and remedied the out of balance and bent wheel. It seems as though the inventory at WHVW is mishandled, as I had a significant door ding and a bent rim at the time of purchase. I identified the door ding but did not identify the wheel problem till I went to another dealership which noticed quickly. BTW, I had the rim fixed at Wheels of Axxxxxa in Houston (Great shop!) and now the ride is as smooth as silk. Also, I have all my service paperwork from WHVW to back up my story. Most of the folks at WHVW seem quite nice but something is amiss in the service department and I really hope it doesn’t run anywhere else. I called Corporate explaining my issue to them. Corporate said that they would forward my issue to WHVW and that since most/all VW dealerships are franchises there was little more that corporate could do. I asked the young woman at Corporate VW (customer care, I think) if this was it?? Is there anything else that was going to be done, like a refund of the services that arguably were not done. She said well, I could call you and let you that WHVW received the forwarded complaint. I said ok and thanks for hearing me out. Have not heard from anyone at VW so I have to decide to write a review outlining my experiences at WHVW.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Pleasant Buying New Car Experience
byon 10/07/2019
We went to West Houston VW to look for a new smaller SUV. Lorie helped us thru the whole process. She was very professional, knowledgeable and pleasant. She answered our questions and gave us information about VW safety features. After a couple of test -drive, we purchased a new SUV. It took the whole afternoon and she had the smile all the time without any impatient. The financial person, Kenny, was very nice and helpful as well. This is a good dealer, highly recommend it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
From camshaft worn to oil top up
byon 08/29/2019
Been going to this place for over 5 years, thought they were ‘a little’ expensive but obviously happy enough with the service. However 2 days ago I was told my crankshaft was worn and presented with a $2500 invoice. I told them I had a power train warranty on this car. Hi he warranty company obviously doesn’t want to pay up and now I’m being told they just needed to top up the oil and things should be ok!!! Without warranty I would have trusted the technician and paid up $2500 for what’s apparently an oil top up!!!!! Needless to say I don’t trust a word they say anymore and I’m questioning the $9000 (!!!!) worth of invoices I picked up from them over the last 6 years......... When asked what they can do for me the answer from the Service Manager (Chris) was quite simply ‘nothing’, please pick up your car with topped up oil and return the loaner..... This weekend I need to go to Dallas and they obviously want to use me as a guinea pig to see if the car is driving ok now..... I’ll rent a car for the weekend (not taking that gamble with 2 kids in the back) and will never ever return to this dealership (except maybe to talk to the GM and see what he thinks). I’m from Europe and I was always told customer service in the US is great.....well it definitely isn’t at VW West Houston.....going from a $2500 invoice to an oil top up......SHAMBLES!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2019 Jetyta GLI
byon 07/20/2019
I had a great experience with the sales department. Lori "Red" went out of her way to ensure I had a good sales experience. Very pleased with this transaction and would recommend to anyone looking for a VDUB!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer is not their business
byon 07/18/2019
Service/parts Manager (I only use manager in the sense it is his official title - not how he handled the situation) CHRIS, is nowhere near having the attitude of a manager very rude basically saying Im lying about having bought my Vw car battery there because to begin with it has some letters on it that only They should have possession of. The battery just lasted a little over a year and a half and that is why I am going back to get a replacement. He didn’t even bother checking his system to find a receipt for us since we don’t have it... he kept saying nobody of his employees could have sold it to me so again he was insinuating that I stole it from there?! We gave him specific month and year when we bought it so he can check his cameras or his system easily, for proof, but something was keeping him from even wanting to check. He says his cameras can’t go back two years and there was no way he could find a receipt in his system for 2017... with this technology it is impossible to believe. It has been such a bad experience after being a customer year after year to get our oil changes since we bought our VW. Something is very fishy in that location.. his face said it all. Won’t ever go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Dishonest sales
byon 09/17/2018
Because my current lease with VW is expiring in September 2018 I started looking to enter a new lease in July. I have a 2015 Passat Limited Edition leased from VW Clear Lake, where I live by, and have been very happy with it. I test drove a 2018 Passat SE and liked it a lot, but the price presented was a lot higher than I wanted. So I searched internet hoping to get a better price. West Houston VWâs sales rep Saad Rahmani contacted me by email and text. After I explained to him what I was looking for and my budget, he said he could get close to my current lease price, which is $300 per month for 36 months lease with $0 down, on a Passat S, a Jetta or Tiguan Limited. He invited me to see him. I drove one hour from Clear Lake to West Houston VW in Katy to meet him on 7/31. After going through the same old sales negotiation acts a few rounds for 2 hours, I signed the lease for a Tiguan Limited S for $305 per month for 48 months because I trusted his words that this was the best price I could ever get that they were losing money on this deal. I had to drive away the new Tiguan Limited and left my Passat in their parking lot because I could not drive two cars at the same time. I could not wait to tell my colleague about the exciting new car but was only shocked to learn that her family leased a 2018 Tiguan SE from the same dealership in February for $258 per month for 36 months with $1650 down only. I expressed my shock and disappointment to Saad three days later when I went back to the dealership to pick up my Passat. He said because each month the incentives given are different also interest rates have been going up I should not compare these two prices this way and I really got the best deal. I told myself to trust his words again. However, the real shock came a few weeks later when I visited VW Clear Lake on 9/6 to discuss options for my expiring lease on the Passat - I learned that day that Tiguan Limited requires âPremium Gas Onlyâ! Nobody at West Houston VW ever told me that Tiguan Limited is a âPremium Gas Onlyâ car and I have been filling with regular gas into it! Most important, I would definitely not have leased it if I had been told it requires âPremium Gas Onlyâ. On 9/7 the next day, I called West Houston VW and asked to speak with the GM and left him a voicemail. I also drove there on the same day to make a complaint and request to terminate the lease. Shane Hubbard, the Sales Manager, accepted me. His defense was that sales reps are not required to disclose this information because not every customer cares about if a car requires regular or premium gas. I could not agree at all. I asked him if so why all the stickers list fuel economy information in bold letters? Itâs because it is one of the most important information and material enough to affect consumerâs purchasing decision. Plus, Tiguan Limited is not a luxury car which consumers would naturally assume and use premium gas. Moreover, Tiguan requires regular gas, not premium gas, so Tiguan Limitedâs âPremium Gas Onlyâ requirement is an exception, not a norm or common sense, so should be disclosed to buyer during the sales process. Shane then said even though it says âPremium Gas Onlyâ it does not mean you cannot drive the car with regular gas â I could not believe what I heard and asked him if he suggest I keep using regular gas? What if there is a problem later? Who will take the responsibility? Will the warranty be honored? He said he just does not think putting in regular gas will cause problems. He said the dealership can do nothing about the lease because I signed the contract and it is now between me and the VW credit. I can make a complaint to VW manufacture if I like. I reported this issue to VW Credit on 9/10 and they referred me to VW Customer Care. The complaint was filed. VW Customer Care called me back the next day on 9/11 saying that they had forwarded my complaint to West Houston VW and the GM said the sales rep said he did go through with me all the details about the car. Of course, this was a lie, in regard to the âPremium Gas Onlyâ information. I was told that they will ask the GM to call me to discuss more if I would like. I said yes please ask him to call me. But up to now, no one called me from West Houston VW.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Voltswagon
byon 03/18/2018
My car buying experience at West Houston Volkswagen was truly exceptional! My salesman, PATRICK, made sure of that! I would recommend Patrick and West Houston Volkswagen to all of my friends and family. After I got my new VW, family/friends of mine to have purchased from Patrick and also have had great experiences.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bait and Switch Dealer- Poor performer in otherwise great VW area
byon 12/12/2015
West Houston was the typical pressure cooker dealership. They attempted to use standard bait and switch tactics with aim at manipulating the buyer. I had great experiences with all other VW dealerships in Houston when I was shopping for a new vehicle. West Houston did not honor their promise to price match even though all criteria was met. They refused to provide an offer when requested. I was really disappointed with their performance given they are the largest dealership in the area- zero professionalism.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Don't shop at West Houston VW
byon 11/01/2015
My first and last experience with this dealership. I made an appointment with one salesperson; arrived to get a different salesperson who turned me over to a third salesperson. Why did I make an appointment? This dealership plays games and wastes your time. The price is a moving target. When you ask for a final price and the finance rate; all you get is smoke and mirrors and games. The Salesperson wants you to sign that you will buy today when you haven't driven the actual car or know the final price or the finance rate. Treated me like an idiot who doesn't know the first thing about cars and what a car should cost. Even though this dealership is close to my home; I will buy my car at another dealership--if I buy a VW at all. Unbelievable waste of my time! Really soured me on buying a VW. I have purchased 4 Toyotas and never experienced anything like this! Horrible.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Preys on abs pressures people
byon 09/12/2015
Went to the dealership to look at the CC. They didn't have it. Asked to look at the Tiguan, they didn't have it. After spending 4 hours there, late into the night (after hours). I am pushed to lease a Jetta. Worst part is that I'm stuck with it. Wish I never stepped on the lot.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Kevin sales
byon 08/11/2015
Kevin was great in handling my trade and getting me set up in a Jetta!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Eduardo Gonzales Oustanding Salesman
byon 07/30/2015
I purchased a 2015 Volkswagen Jetta about a week ago, the entire purchase process was the best experience I ever had. Eduardo was the ultimate salesperson, really personable and professional. The entire experience, from telling him what I was looking for, to the test drive, to the signing of paperwork only took a couple of hours. The warranty that they give is awesome as well. I would recommend Eduardo and the West Houston Volkswagen dealership to anyone interested in a Volkswagen. I give the entire experience a 10++.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best VW dealership
byon 07/21/2015
I was looking for a car to replace my old one and West Houston VW had it. Not only did they have the vehicle, but their customer service was excellent and it took less than an hour to drive out the lot with my car. Russell helped me a lot, was not pressuring, and very friendly. He made my family feel welcomed. If I had to purchase another vehicle I would purchase from West Houston VW
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 07/15/2015
Buying my son a replacement car for the one he lost in the Houston flood was made simple by Russ Ali at West Houston VW. Russ was extremely helpful in showcasing the available options and recommending the best car for the money. I would definitely go back in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review for Wyatt Bryson
byon 07/07/2015
I have dealt with a lot of car sales associates and honestly this is the most pleasant experience I have has. Wyatt was very well mannered, patient and helpful. He did not hesitate on answering all of our questions and assist in our requests. I will definitely use his services again whenever I decide to purchase another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best salesman in the world
byon 06/26/2015
Eric was great bar none the best experience I've had buying a new car this will be the 10th car and the best experience yet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 06/18/2015
Marco Perez is the man! He will work his hardest to get you the car you want. This is a great dearlership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Buying Experience
byon 06/08/2015
My salesman, Marco, was the best! Very straightforward and fast.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
