Skip to main content

Russell & Smith Mazda


3440 S Loop W, Houston, TX 77025 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (16) No (0)
Back to Service Reviews

Dealership Service Review

2.6 out of 5 starsservice Rating
So Bad
Written by pas2626 on 09/12/2008
They are under new management, so maybe this has improved. Main issues were things not fixed right the first time, several returns, had to miss a day of work!! because of their do overs and when I complained I got the cold shoulder, even when I took my complaint to the service manager (outright rude) AND the guy over him (absolutely patronizing). It was the "little lady in a tizzy" response. Maybe if I were male, 6' 4" tall and 225, they'd listen, or at least ACT like they cared. AWFUL. Was contemplating a Honda and a Mazda purchase (2 cars) and won't EVER set foot on their show room or in their service department again.
  • Recommend this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.