Sales Rating
5
Purchase of 2013 Honda Accord EX
Written by arghyadeep on 2/21/13 3:02:48 PM PST
Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Russell & Smith Honda
This is the best carbuying experience that i have ever had. Thank you edmunds for all the good tips. Especially i would like to thank Mr. Fred L. who is the internet sales representative who was working with me. He was extremely helpful and very knowledgable. Again Thank you Russell & Smith for this...
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Sales Rating
5
Good experience
Written by cepheid on 1/17/13 8:13:33 AM PST
Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Russell & Smith Honda
Purchased a new sedan recently. The "internet quote" was about $1000 less than other local dealers and a fair price was offered for my trade-in, meeting Edmund's local estimate. The only near glitch was the "mandatory options" installed on all new cars here, which elevated the alleged "drive out" qu...
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Dealer Response
Thank you so much for leaving us this great review!
I apologize for the inconvenience you encountered with the vehicle’s installed options, but I am pleased to hear that our team was able to help you with coming to an acceptable agreement and sending you home ... Read more
Sales Rating
5
Best Car Buying Experience
Written by RedRaiders on 1/4/13 1:37:04 PM PST
Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Russell & Smith Honda
Purchased Pilot EX-L on 12/22/12.
Fred L was a 10.
Great Deal.
No back and forth game playing.
Best follow through of the four dealers I visited.
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Dealer Response
We greatly appreciate you taking the time to write this review! We couldn’t be happier that hear that you your recent visit to our dealership ended with your satisfaction. Congratulations on your new Pilot EX-L and we thank you for choosing Russell & Smith Hon... Read more
Sales Rating
5
Straight Shooting Internet Sales
Written by tommc5 on 1/2/13 8:51:28 AM PST
Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Russell & Smith Honda
I worked with Jon M. in the Internet Sales department.
I told him what I wanted and he provided very competitive pricing and a real drive out price right up front without having to go through the usual car dealer crap, unlike other Houston dealerships that provided "Drive out" pricing that did not i...
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Dealer Response
Thank you so much for such a great review! At Russell & Smith Honda we are dedicated to providing our customers with a satisfactory experience every time they step foot in our dealership. We will be sure to let Jon know his efforts were so appreciated; he make... Read more
Sales Rating
5
They'll make it hard to ever shop anywhere else.
Written by dmullins281 on 1/1/13 6:48:01 PM PST
Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Russell & Smith Honda
I've never had an experience with a dealership like the one I had with Russell & Smith. My. N. was an amazing salesperson, I'm hesitant to call him that because he was more like a friend helping me, than selling me anything. They found what I was looking for, stayed open late so I could pick it up a...
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Dealer Response
Thank you for this valuable review of your recent visit to Russell & Smith Honda. We are thrilled you found our team to be so phenomenal and they will surely be thrilled to hear your assessment of their customer service. Don’t hesitate to let us know if there ... Read more
