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Russell & Smith Honda

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Russell & Smith Honda
2900 S Loop W, Houston, TX 77054 (map)
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Dealership Service Review

2 out of 5 starsservice Rating
No warranty
Written by JorgeArzate on 11/08/2013
I bought a 2014 Accord and I found an small dent in a plastic piece (behind front passenger seat), I call my seller and he says "Scratches on the interior are not considered manufacturer defect" and he sent me to call a company to fix it. Really??? a $31,000 car and they can't fix a small defective, mmmmmmmm
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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jorgearzate on 11/23/2013
Hi there, I received a call from the dealer to let me know that they can manage my concern. I went to the dealer and the manager come me to tell me that he will manage the thing for me. Thanks to Danny and the Manager for all your great treatment
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