Customer Reviews of Mercedes-Benz of Houston Greenway
Purchase of a new vehicle
byon 04/13/2024
Best experience and best sales person Harshad Patel. He was courteous and very well knowledgeable about vehicles. Ease in doing business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of a new vehicle
byon 04/13/2024
Best experience and best sales person Harshad Patel. He was courteous and very well knowledgeable about vehicles. Ease in doing business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sold a defective car
byon 04/09/2024
Buyer beware! I bought the 2023 EQE in December. It has malfunctioned numerous times. Software upgrade to fix it will not be available for several months.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Harshad & Santiago are a true gentleman, and a great salesman !
byon 03/26/2024
Harshad & Santiago are a true gentleman, and a great salesman, Very professional and courteous ! Stayed on top of things from start to finish. I will definitely work them in the future as They both made it very easy to go through the purchase. Very professional dealership at all levels. Highly recommended and will definitely shop with them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GLK 250 Service
byon 03/23/2024
MB - Houston Greenway did an excellent and expeditious very large service and repair. I have had my GLK 250 serviced there since 2017 and the always do a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/18/2024
Excellent customer service in the sales and finance sections. They got me in the car that I wanted at a great price, they also worked with me and kept me updated in the process. They have the fastest finance system that I’ve ever been a part of.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent place to make a deal
byon 03/18/2024
I recently purchased a Mercedes and I couldn't be happier with my decision. The car exceeds my expectations in terms of performance, comfort, and style. Moreover, my experience at the dealership, particularly with Mr. Mohammed Al-Fawriya, was exceptional. He provided excellent assistance, guiding me through the process with professionalism and expertise. I highly recommend both the Mercedes brand and Mr. Mohammed Al-Fawriya for anyone looking for an amazing car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My new 2024 Mercedes AMG
byon 03/09/2024
My entire purchase experience with Ryan Ismail went flawless for the second time for vehicle purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Straight forward and hassle free courteous sales
byon 03/02/2024
I was very pleased with the used car sales process including the sales representative that I worked with, Mohammed Al-Fawriya. I appreciated having a straightforward competitive price with no hidden fees, and the fast moving process and kind follow up with questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AMG - A-mazing!!
byon 02/28/2024
I had an excellent experience at Mercedes Greenway. Sam Mirza helped me find the perfect car for my needs. He explained everything in detail and showed me several options and talked through each one with me. He was patient and detailed in the process. I was very pleased with my experience and know that Sam is there to answer any further questions!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
GREAT SALES PERSON
byon 02/23/2024
I just wanted people to know that I had an excellent experience at Greenway Mercedes-Benz, the sales person Carolyn PELLEGRINO was exceptional on product, knowledge and handling of the whole procedure of purchase. I would highly recommend using this person again, the sales manager and finance Director as well went out of their way to help us out and got the deal done I would recommend this dealership and these people highly I do purchase quite a few cars per year and I will continue to purchase cars from the dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 02/23/2024
I was in need of a car quickly after my old one died. My son recommended Mercedes-Benz Houston of Greenway Pre-owned dealership. Talk About a seamless process. We had seen a car online that hadn’t made it to their dealership yet. We met Michael the Director of Sales and Cade, our salesman. They couldn’t have been nicer and more helpful! Cade had me drive a model like the one I’d seen, answered all my questions, and it was easy as that. When my car arrived He showed me all the whistles and bells and gave me his number to text or call with any questions ( which I did when I couldn’t remember some of his instructions.). A fantastic experience. I highly recommend this dealership if you’re in the market for a car! And by the way, I LOVE my new car❤️
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my new GLC300!
byon 02/21/2024
I had an awesome experience at Mercedes-Benz Greenway. They made sure I was taken care of. Excellent customer service, Ryan was very helpful explaining all the features and details of my new car and made sure I was happy with my new purchase. Everyone was very welcoming.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 02/11/2024
I recently purchased my Mercedes-Benz E-Class.and it was a very nice experience for my first time. Everyone was very helpful from the sales department to the financial department overall I had a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Watch out for the Finance team!
byon 02/09/2024
While Ryan the Salesperson was good, friendly and courteous. The process was slow and the financial team provided the wrong interest rate and sent the wrong paper work on multiple occasions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing team
byon 02/09/2024
Sales team and finance team were very helpful and made everything to make us satisfied
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes-Benz of Greenway Houston
byon 02/05/2024
Have been a customer for over 2 decades. Started with my C class then E class and NOW THE S- CLASS. SERVICE HAS ALWAYS BEEN FIRST CLASS. There is another Benz dealership closer to my residence. I just do not feel comfortable going there. GREENYWAY is the way! Honestly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 02/02/2024
Service advisor was amazing and work done was on point. Went over and beyond to make me happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes GLE
byon 01/31/2024
I had a good experience with the sales person Ryan & Cody. They were fully professional 👍🏻
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr Roger Maki
byon 01/20/2024
We found the pre-owned 2021 E350 in an on line add on Friday evening. We reviewed the vehicle Saturday AM and brought it home the next week after it completed full inspection. The sales staff was terrific.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very attentive and friendly
byon 01/17/2024
I had such a great experience with Mercedes-Benz Greenway. I never felt pressured to buy and I never felt like I didn't belong. Isiah was wonderful from start to finish and got me in my perfect car! He took the time to help me find the right car for me! Everyone was very friendly and helpful. I highly reccomend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Inconsistent
byon 01/17/2024
I purchased my car from another dealership but have an outstanding warranty and wanted to take advantage. It was easy to schedule and arrival was smooth-ish. My name was not on the calendar but I received confirmation. Once we worked through that, my person arrived asked what I wanted done although i added to my appointment. I was shuttled to work. I was told they would communicate via text my person did more calling than texting. Also, when I was told their findings, the 1st question was where did I buy the car? Instantly I'm worried thinking I purchased a lemon when in fact I needed an oil change (too much oil added) and my brake pads will need to be changed in the near future. I moved forward with oil change but had to get pricing provided. I also asked for pricing on the brake pads and have never received. I was not told how to get a shuttle back. I was told my car could be picked up via text. When I arrived I waited, no information was provided outside of what was done and my car would be delivered outside the doors. I watched other people get true one on one service including walked to area and how to navigate pickup. I did share with my person, who asked again upon arrival where I bought the car from, which is still not important based on the identified issue that they should work on delivery of information. I had to ask 2 additional people how do I pick up my car. Bottom line. I will not return to this location for anything ever. Perhaps systemic training of how to work with potential customers could be had by all, as I leave out what another employee did/did not do upon arrival.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments