Don Hewlett Chevrolet Buick
Customer Reviews of Don Hewlett Chevrolet Buick
Bait and switch
byon 02/05/2023
This is a classic bait and switch dealership. Found a grey 2020 Chevy Trax stock number P174843 with 25K miles on their website for $11,861. Before driving an hour I had called to check on availability and the lady told me that it was available and she confirmed the listed price of $11,861. A few hours after calling we arrived to check it out and one of the salesman helped us to find it. We were shown the vehicle and everything was just as listed even the sign on the windshield had the price as $11,861. After the salesman found the keys we brought the vehicle up to the front of the dealership and went inside just to get some more information and to double check that the vehicle was still available for sale. It took the salesman a little while just to figure out if it was still available, which was a bit odd but he came back and stated it was available, so we took it for a test drive. Upon returning we went inside and told him we liked the vehicle and want to proceed to purchase it. He said to give him a few moments to get the numbers together. After a few minutes he came back with some “good” news and some “bad” news. The bad news was that the price that they have on the vehicle and website was incorrect and the actual price was $18,610. Wow a $7k increase. He said the “company” they use to print and post the vehicles made an error and said he was on our side in the whole matter. We asked to speak with the manager and he came over, not even apologizing or trying to do anything to make it right, just saying it was an error. We were like no that’s what is listed on the vehicle and website. We asked are you not gonna honor your listed price. He responded very arrogantly that the “fine” print on the bottom of their website says they are not responsible for errors and that they have a “very” good lawyer. What kind of management is this, no customer service skills at all, not even attempting to help solve the situation and just arrogantly escalating it saying they’re not responsible for errors and mentioning their “good” lawyer. We immediately got up and walked out. Just a waist of time and gas to drive an hour just for them to try to bait and switch the price of the vehicle. We have all the pictures to prove this and I would highly recommend staying away from this dealership
Fast and efficient service for your vehicle
byon 11/19/2017
My wife and I were visiting Texas after a lengthy trip from Virginia and decided that our Suburban would appreciate a oil change before resuming or travel to Florida and then back to our home in Virginia. We could not have chosen a more hospitable and friendly Chevrolet Dealership in the Austin Texas area than that of Don Hewlett Chevrolet at Georgetown, Texas. On the day I drove into the dealership to request a obtain the oil change and check up, Don Hewlett Chevrolet had just opened up a new operation for providing this type of service in record time to complete the necessary task customers requested. Their service team completed my oil change, tire rotation and system check in a timely manner and advised that my vehicle would appreciate a clean air filter after filtering road and dust air for its 28000 +/- miles. I was extremely satisfied with their cost of service and excellent service. I was very impressed with the service attendants vehicle and service knowledge and will be suggesting to my home dealership their need to possibly take a look at the way Don Hewlett Chevrolet enhanced their service capability to their customers. Thank you Don Hewlett Chevrolet, the 5 BEHRS from Virginia.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Customer Service
byon 03/11/2017
First time using the express service for an oil change. Chance did a fantastic job of communicating as we went through the process. I was amazed that Chance shared with me that he is new to that position. I intend to talk to him and recruit him for our business. He did a magnificent job. I would be honored to have him as part of the Keller Williams Realty Family here in GT.....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 12/03/2016
I can't speak highly enough of your Service Center and staff. This along with your great pricing keeps me coming back to Don Hewlett. To date I have purchased or been responsible for leading someone else to buy over 10 autos in the last 10 years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Be very wary of this dealership
byon 06/11/2016
Purchased new Tahoe LTZ from Don Hewlett in 2008 and had issue after issue with almost all of the "luxury" features on the car. The rear windshield washer broke down the first time it was used in cold weather (with rated washer fluid). Rather than fixing it they charged me full fare. This system broke down in the same way the next time I used it in cold weather and Hewlett wanted a full fee to re-diagnose and fix their faulty repair on a poorly engineered system. All of the power lock actuators failed on the right side of the vehicle with no offer of remediation. The rear window control opens but will not close. The rear hatch power struts broke down and will not open the hatch making loud noises when the power button is pushed. The cruise control and remote start features do not work at all. The coup de grace was last Wednesday. I googled Tahoe stabilitrack and check engine light and found the huge cohort on this site who had the same issues I had. Stabilitrack light goes on shifting is rough and engine burns oil. In addition the check engine light remained on continuously so it was time to get the vehicle serviced. I saw that many of this site had had success reaching out to GM social media to help the dealer make the "right" decision to stand by the quality of their vehicles. This turned out to be a big mistake as I received the ultimate "good cop"/"bad cop" comedy routine as the charges piled on. Was quoted 137.00 to look at and diagnose the problem. This immediately became four hours of labor for a diagnosis. I was told by Hewlett that this fee was applicable to any final repair but was not prepared for the realities of that misleading statement. For my 700.00 of work to diagnose the repair I was given the option of installing a new engine for 7000.00 even as their sales department stepped in to offer 2500.00 trade-in value on an 8 year old vehicle that looked in good condition otherwise. At this point being unwilling to further waste my time with a dealer that made no effort at satisfying a customer I decided I would pick up my car. At that point I discovered that 700.00 only covered dis-assembly of the vehicle and another 700.00 would be required for re-assembly. I clearly stated that this sort of thing was never discussed regarding charges to put the car back together after diagnosis. At that point rather than apologizing for the misunderstanding and offering me some sort of tangible satisfaction the service guy went for the jugular. I would be responsible for any towing charges, still having yet to receive an actual written diagnosis of the problems with the car. It sounded like the car is now missing the engine so if I were to tow it away I'd need a hoist to get back my engine. In effect Don Hewlett was holding my formerly 50,000 luxury SUV hostage demanding I pay 1400.00 for literally nothing or accepting a low 2500.00 trade-in offer. In addition to all of the other bad treatment I received I was told that my interactions were recorded something I never gave my consent to. It did prove that this dealership is perfectly content to rip off its customers in plain view of its own cameras and then expects their ripped off customers to accept a low ball trade-in that would seem to be the only way that customer has to save face in what truly has been the most humiliating experience I've ever had in dealing with a business. I am truly shocked that this dealer is able to function as a high volume Chevrolet dealership in central Texas as they are apparently a rogue operation that uses GM social media to play good guy to their bad guy as their social media team decries any ability to rein in an "independent" dealership using what I see as corrupt service practices. Their denial that their service team talks to their sales team was belied by the fact of the extremely low trade-in value offered apparently without even looking at the vehicle which otherwise is in good condition aside from some key marks on the driver's door. I have received little to no actual communication of the actual problem as the stablitrack problem and electrical problems would seem to be independent of the engine issues and in any case any reputable dealer would have told me the car was a total loss rather than churning and taking apart a vehicle that was driven into the dealership in working order, aside from the issues of incomplete combustion in the 3rd cylinder which was the only warning code the car's diagnostics produced when I checked it at AutoZone. If the car was not repairable I should have been told that up front as I never would have consented to a 1400.00 diagnosis knowing that 7000.00 for a new engine was the best they could do for me. To top it off I called the service shop near me and was quoted 2500.00 for a re-built engine installed and guaranteed for two years while Don Hewlett wanted 9400.00 for an engine and labor on a vehicle they would only offer me 2500.00 of trade-in value.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
5 STAR EXPERIENCE!
byon 12/02/2015
I came up from San Antonio based on the reputation of the sales associate. He sent me the link for credit to do before I hit the road. Everything was done when I got there. 2015 Silverado was washed and in the delivery area. Paperwork was done, I signed and he took me to the truck, showed me all the bells and whistles. WOW! less than 2 hours! Nice job Jason Venable. You delivered like a CHAMP! Also - the dealership was the cleanest I have ever been to.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Sales and Service Experience I have EVER had!
byon 11/02/2015
I had an overwhelmingly positive buying experience with the team at Don Hewlett! Mike Stephens was the best Sales team member I have worked with and I look forward to strongly recommending him to my friends and family for their future purchases as well as my own! I was recently hit by another motorist the first week of October and had my car towed from the scene of the accident to Don Hewlett collision center because of a recommendation from a family member. The Team at the center were in touch with me from day one and updating me on the status of my claim and repair regularly, Patrick was very helpful at the Collision Center and very accessible. the insurance group deemed my car totaled and I looked straight to Don Hewlett Chevrolet and Buick for my new car purchase because of the great service! Mike Stephens my sales professional was full of information and details about the Buick Encore the vehicle I had researched and went above and beyond on a VERY stormy day retrieving test drive vehicles and answering every question I had! He had a great way about him and a very professional demeanor, he is knowledgeable and active, yet not pushy or overly assertive. As a female who runs a business, I felt as though I was treated with care and respect and that my purchase was valued by Mike and the automotive group. What a wonderful experience. the vehicle that I previously owned which was totaled was from a Nissan group in California and I had a horrific, delayed and highly unorganized experience during that buying process only a month prior to the accident, what a world of difference it was at Don Hewlett. The process was prompt, organized, informative and above all.... of service. From beginning to end it was exceptional and I look forward to returning for all my service visits to this location and purchasing my next car from this group. Thank you to Mike, Russell, Buddy and the entire team at Hewlett for making this visit and purchase the best I have had when buying a vehicle! You have a customer for life, and an advocate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Incompetent Service Advisors
byon 03/18/2015
Last week, I called to make an appointment at the Don Hewlett Chevrolet Dealership of Georgetown, TX for our 2015 Suburban (purchased in January). I explained that we had three issues: 1) the navigation system was not working - the screen displays an X over GPS. 2) the OnStar phone system was not working. 3) when the Navigation was working, the maps are out of date. For example, roads that were completed over 3 years ago are not recognized by the navigation system. We were given an appointment time of 7:30am yesterday (Tues, Mar. 17), and assigned to 'Paul' as our service advisor. When I arrived yesterday morning at 7:30, I was informed that Paul was on vacation this week and the person who scheduled my appointment should not have assigned him. I waited while they tried to find someone who would take me. Ms. Auston, another service representative, reluctantly picked up my paperwork and informed me they could possibly get my vehicle in this afternoon at the earliest and it would likely require several days to diagnose and repair. Furthermore, they do not have any loaner vehicles available. I replied "you must be mistaken, I have a 7:30am appointment to have the problem repaired." The service advisor told me that appointment was just to meet with a service advisor to talk about the problem, not to actually repair it. Does that seem reasonable? When I make an appointment to see the doctor to address a problem, it is not to talk to the receptionist and then actually see the doctor later that afternoon. Furthermore, in 20 years of purchasing new vehicles every couple of years and getting serviced by local certified dealers, I have never had such a poor experience. It seems Don Hewlett cannot properly schedule or staff and the service advisor was full of excuses to try to cover for their incompetence. The lack of customer service reflects poorly on Chevrolet as well as the dealership. My husband did receive a call from Mike Hewlett apologizing and stating that they would have got me in and finished by 10am. While we appreciated the call, his information did not match up with the communication from the service department. Ms. Auston very clearly communicated that they would only start working on my truck at 10am if I stayed there in the waiting room while it was being repaired (as opposed to taking a shuttle home and it not getting started until the afternoon) and it would probably take all day to fix the issue.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Don Hewlett Service Department and Paul C.
byon 05/30/2014
had a backup camera added to the truck here in Killeen, they botched the job and the monitor was continually drawing power from the battery. Went tnrough the origional battery with this condition, put a new one in and had to let the truck sit for a week, the new battwrey was dead. Got the truck jumped and went to Don Hewlett to talk to Paul C., found out they needed the truck for a few days so I left it. Got a call from Paul a few days later. They found out the inital installer had hooked it up to a continous power source and that the monitor was constantly on. Paul's elelctrical person re wired the monitor and there has been no problem since. I want to have camera's to be able to record what is going on as I drive. I'm going to get them installed by the people at Don Hewlett, so I know cameras will work right AND not kill the trucks battery too. If you do not deal with Don Hewlett you are taking a chance your vehicle will fail on you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another Great Experience!!
byon 03/02/2014
This is my 3rd vehicle that I have purchased from ROGER (THE MAN) P. at Don Hewlett and all three times were just AWESOME experiences! It didn't matter what it took Roger would do what needed to be done to get the job done and he was very informative the whole time. I can tell you that I WILL purchase another vehicle from Roger and his team at Don Hewlett Chevrolet again in the future and I will tell all my friends how AWESOME EVERYONE is!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don Hewlett is great!
byon 02/05/2014
We purchased a 2013 Traverse from Don Hewlett Chevy/ Buick. Our sales person; Jason L. was both professional and friendly. He walked us through ALL the steps and explained everything. We've bought cars at other dealerships, but we are Don Hewlett customers now and forever! The service department is great as well!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Purchasing a New Car
byon 09/30/2013
Ordered and received a 2014 Sonic Hatchback in Deep Magenta Metallic. The Salesman, David S. was superb in working us through the process and keeping us informed. A definite asset to a remarkable Dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Doesn't Honor Written Agreements
byon 01/04/2013
There are other reviews that have the same type of symptoms. This dealer is awesome at selling you a car. Their problems are in problem solving and customer satisfaction in dealing with those problems after the sale. In August of this year I preordered a restricted model of the 2013 camaro. I had a written price agreement and ended up picking up the car the weekend before Thanksgiving. I found a footlong dent in the driver side door later that day and returned the vehicle to the dealership. The option from the dealer was to fix or they could order me another vehicle. I chose another order instead of having a new vehicle with body/paint work already done. This was only done after I proved I didn't put the dent in the door with pics the dealer sent me days before i took delivery. The order was put in but the dealer held onto my refund check for the car until i called and spoke with the ordering manager on 11/29. I had already attempted to contact the salesman (Cory R.) several times with no response. That is when I contacted the ordering manager John W. and discussed the issue with him. The plates for my old car arrived three days after Cory said they were mailing both overnight. After talking with the ordering manager my check showed up the next afternoon. Also as part of that conversation I reiterated the fact that i wanted to have the same type of written agreement and was unsatisfied with the level of service i was being provided. The order manager was going to look into providing a free tint and possible financial reimbursement for the additional hassle and get back with my within the week. After a week I again contacted Cory and asked for him to follow up with John to get the information he promised to me. He acknowledged but I never received the written agreement. I did receive an email from the customer support representative at Hewlett. She wanted to let me know that I would soon be receiving a survey about the dealership and to make sure I selected the checkbox at the start of the survey stating that i no longer owned the vehicle "so i would not receive mailers for it". When i received the survey, I found that by selecting that check box you were opted out of taking the survey. I re-entered the survey and took it without selecting the checkbox. My answers accurately reflected the level of service i was being provided up to that moment. During this time I also contacted corporate GM customer service to let them know about the ordeal (primarily the damage that resulted in transport - not dealer complaints). As the resulting lack of communication from the dealer persisted I brought these issues up with GM corporate. They began to look into the issue. I also was contacted by GM corporate in response to my survey on 12/10. They were quite concerned about the level of service I was provided and were going to contact the salesman and ordering manager to discuss. On 12/11 I received a buyers order from Cory for the 2nd order purchase which included the tint and agreed price for my trade in that was settled in the first agreement. At this point I believed everything was settled, but on the morning of 12/12 I received a text from Cory stating "this is Cory at Hewlett. The title to your Mustang is in the mail back to you. We are no longer interested in selling you a car. John W. said you can call him direct if you would like. His number is [non-permissible content removed]." I called John moments after this and left him a voicemail to call me back. I have yet to receive a response. I bought the car from another dealer that knows how to handle a problem and can call you back. They also re-listed my first car that had to have body and paint work done as a new vehicle on their site - with no mention of the damage.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Dissappointed/Frustrated
byon 12/20/2011
Will Never Ever Purchase Another Vehicle from this dealership again when you have to invest maintance fees so soon after purchasing the vehicle. It stated vehicle has been certified but they do the bare minimum to get it pass and than you are stuck with maintance expenses up the yen yang that you was not expecting for; especially having the vehicle less than 3 month of purchasing from them. Already I had to spend over $500 dollars on repairs alone and not knowing what else I have to repair. I am just terrified to see what else is going to go wrong with the vehicle. This problem have been a nightmare for me. This is so frustrating and inconvience part of the whole deal. The dealer assume is the customer responsability which I don't think it is appropriate especially when you spend over $19000 purchasing the vehicle. At this point I suggest to anyone when purchasing a used vehicle from this dealership to get the vehicle inspected before signing on the dotted line. Because you will be doing some several repair without knowing soon after. Furthermore, don't go by the paperwork they give you of the inspection overview it will save you any frustration and headache. Dealing with them since they don't assume the responsibility after your purchase and they already gotten their money. It has Not been a good purchasing experience overall.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Highly Recommend Don Hewlett
byon 05/23/2011
Cory Reedy at Don Hewlett in Georgetown did a fantastic job facilitating the purchase of our new Suburban. I researched dozens of vehicles and dealerships, and sent online inquiries to various dealers. Cory was the first to respond AND no dealer put half the effort into their reply. I couldn't believe how thorough it was - he'd obviously put time and thought into finding a truck that would be right for us, based on the information I'd submitted. He not only provided the most applicable vehicle choices, but went even further to extrapolate from my criteria...and what else might meet our needs. This brought my attention to features and optional packages I wasn't aware of or hadn't previously considered. And I hadn't even come in for a test drive yet. Mr. Reedy was professional, supportive and patient while I contemplated the vehicle and features I wanted. He maintained constant contact without being pushy or aggressive. Additionally, the dealer's reputation, professionalism, quality of sales and service departments, efficiency and long-term customer satisfaction in the community was critical as well. Don Hewlett - from sales, finance, and service has been exceptional. I want to thank Cory, for his belief in his products, his understanding of our needs, and his confidence that he could make those two come together. I can't recommend Don Hewlett Chevrolet and Mr. Reedy highly enough. We love our new truck! follow up: Later I took my truck to the dealership when some install material was left behind after upgrading the tires. No one was available to clean it on that busy Friday, so Cory took it to the back and detailed the exterior of the Suburban himself. In nice clothes - on his lunch hour. I was shocked!!. Thank you!! Definitely would recommend them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Worst Experience I have EVER had.
byon 02/25/2009
I took in my 2007 Corvette for regular service while at Don Hewlett they placed my Vet up on the lift wrong and scratched my car. The service dept manager yelled at us and actually told us that we had done the damage ourselves when we were called and told they had damaged my Vet. Worst experience I have ever had I will never return to Don Hewlett and advise any and everyone to never go to the dealership for any reason. Not worth the horrible service or possiblity of damage to your car (which the manager said himself happens many times a month). Dont risk it take it somewhere you can trust, which is NOT Don Hewlett.
- Recommend this dealer? No
MrZ
byon 11/23/2007
2002 Z71. took in for battery drainage (dead over the weekend). After poor greetings, and some diagnostics I was told that the on star draws excessive current ..3/8 of an Amp. The spec calls for max of 500 mA. After probing the answer, the adviser stated that more diagnostics is needed. 4 hours later, my on-star was disconnected, glove compartment ripped open and poorly re-installed with wires hanging around and some contents of my glove compartment left on the passenger side floor. I paid the diag fee and a haz-mat disposal fee. When questioned what was hazardous in labor only job that needed to be haz-mat disposed, I was enlightened that all customers are charged their share of haz-mat. Its a percentage of the total bill. Thats sounds to me like an old ADP, except now is in the service department. Ask before they do it to you or your car save your money and time; find a good mechanic materials
- Recommend this dealer? No
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