Crest INFINITI

by Phil1361 on 06/07/2013

My first impression of Ritchie was that he was honest and that he was going to help me to get the car that I want. I trusted him immediately which gave me confidence in the entire buying process.

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by anonemus on 11/24/2012

Had to take my vehicle in for warranty work. Derrick took excellent care of me, kept me informed, and got me in-and-out quickly. Thanks Derrick.

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by raynge2000 on 10/01/2012

First off these guys are very aggressive when it comes to sales. They offered me a very insulting value for the trade and when I offered the same type of offer to their new vehicle they almost got offended. I feel like they need to treat the customer as a customer and really understand the market. I ended up buying my infiniti at another dealer in Euless as the experience was a whole lot smoother, I basically signed the contract within 30 minutes after my test drive, Vs it took me 2 hours to get to the exact same deal with Crest. Folks, just spend the time to go to Euless and thank Edmunds for their terrific website.

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by g37s_driver on 06/22/2012

I have received excellent service on my 2009 G37S from Derrick and Keith (and their manager, James) in the service department. Keep up the great work, fellas!

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by g37s_driver on 06/22/2012

My salesperson (Benny) is one of the best I've ever dealt with. He was helpful, knowledgable, and (believe it or not) caring. Although he clearly asked for my business and wanted to sell me a car, I always felt as though he had my best interest at heart. He never pushed me to make a decision before I was ready. Further, now that I've got my car, he's still very happy to answer questions and provide assistance. In fact, after having my car for around a month, he called on his own accord just to ensure I'm still loving it (which I am). While the Crest facilities leave something to be desired (I understand they're planning to build a new facility soon, though), my experience with Benny outshines any such shortcomings.

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by michealr1 on 05/28/2012

Removed

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by denny0711 on 07/03/2011

This was the worst experience of the 3 Infiniti dealerships from which I asked for and received quotes. Salesman's quote was way above the competition, and just did not get warm and fuzzies with this guy. Continued to hound me even after I told him we were too far apart to even further discuss a deal. I should have known better...several years ago tried to deal on a used car there, and encountered same type of 'pressure' on a 'bad deal'. Not a good experience at all.

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by photeg on 08/31/2010

I was contacting all three Infiniti dealships looking for a specific G37 sedan. Crest responded immediately with a quote and the communication was great, so I came in to look at the car and numbers. This is where everything went downhill. Since they could get the car I really wanted, we spent most of the time "talking me into" one of the cars they did have in inventory. Once I finally gave in, we started talking about the price. Right away they started with my biggest pet peeves; dealer installed options that raise the price (and I don't need), the "four-box" price sheet, and the "let me take this to my manager" game. The salesman was slightly annoying, would not answer my direct questions about the price of the car, but kept focusing on the monthly payment, and finally got his "manager" to talk price directly with me. We never could agree on the payments I wanted and was even ask, "What makes you think you can get those payments on a $42,000 car?" I never felt good about the experience, nor the car they were try to push on me, so I went to Sewell and get everything I wanted.

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by deerhoundjulie on 07/25/2010

I have purchased 2 Infiniti's from Crest and I have found the staff to be very helpful. I bought my second car over the internet. The best part of the experience was the "delivery" of my car. My sales guy walked me to a room where a "delivery professional" went over all of the features of my car. He set up my phone and all of my navigation settings. I have been for service after and have always been treated very well.

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by rbeyga on 07/06/2009

I had an interesting adventure over the last few days.. Three days ago, conveniently before the fourth of July weekend, I was driving my 2004 G35 Coupe on the interstate when all of a sudden the check engine light came on and the car slowed down to 25 miles per hour (called limp mode). I made it back to my apartment, hooked up my code reader, and found out that there was a problem with the accelerator pedal sensor. I wasn't sure if there was a loose ground wire or if the sensor was bad, so I took it in to have the Crest Infiniti Service team look at it on the Monday after the weekend. After dropping off the car at 9:00 AM and being informed that there was a $132 automatic diagnostic fee, I was given a loaner and told that my service rep, Terry, would call me as soon as he knew something. At 2:30, I decided to call Terry and see what was going on with the car. He answered and told me in an annoyed tone that he was off on his lunch break, and that he would call me when he got back to his office. At 4:30, I got a call from him, telling me that my car needed a new accelerator pedal assembly, a new throttle body, and some other parts, totaling, with labor, $1100. Well, I know a few things about cars, and I know that there was nothing wrong with my throttle body. The codes that the code scanner gave me had nothing to do with the throttle body. Additionally, the break down for the job was $500 for parts and $600 for labor. It takes a few minutes to change out the accelerator pedal assembly, and, at the absolute most, one hour to change the throttle body. If you divide the $600 of labor by an hour and ten minutes, you arrive at a value of $500 per hour. How can this dealer justify charging this kind of rate!?!?! I went back to the dealership and asked Terry to put the car back together and that I would take it home and fix it. At this point he got frustrated and, menacingly, told me that the car would end up with him one way or another, because, he said, that I didn't know how to program the idle. (By the way: it's very easy to program the idle. The car automatically programs the idle after a series of turns of the key/pushes of the gas pedal..) Oh, he also tried to tell me my car needed a new clutch, which would bring the cost of parts alone up to $2330.25 (Here, I also saw unnecessary things for the job, such as the clutch master cylinder and clutch slave cylinder. These don't need to be changed when swapping out the clutch). I don't even want to know how much they would have charged me for labor. And I don't think my car needs a new clutch, anyway. Afterwards, I went to the parts department, got the pedal assembly for $200 and replaced it myself in 10 minutes. The car is running as well as before the problem. Whatever you do, don't bring your car to Crest Infiniti for service work unless you have warranty!! Even then, make sure they don't mess something up while they are "fixing" it for you. I don't know how other Infiniti dealers in this area perform, I just know not to recommend this one! Please go to another place and save yourself the hassle/mistreatment/ripoff.

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by rokuss on 05/29/2009

Here is a list of issues with this less than stellar dealer: 1) They will throw in a BS charge when you purchase your car 2) Got smudges on my headliner at delivery 3) Had to come back over 3 times to clean headliner (still looked like crap) 4) Got paint overspray from trying to fix smudges on headlier on passenger headrest, armrest, grab handle and rear of passenger seat. 5) Took car for service and issue wasn't even fixed! (They had my car for over 5 days) 6) Customer service sucks. Right when you pull up, the porters look like you then continue their business. Service advisors act like you are bothering them! I took it to [another dealership] and they did the following: 1) Immediately greeted me 2) Had my car for 1 day 3) Fixed my issue 4) Called me up a few days later to ask how my service went!!!! I decided to give Crest a chance after i bought the car but regret my decision. My car goes to [the other dealership] for service from now on!

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by xenadu on 03/02/2009

My E46 BMW M3 was totaled while parked and unoccupied. I was very sad to see it go, but that put me in the market for a new vehicle. I saw some negative reviews for Crest on the internet, but I decided to check them out anyway and I'm glad I did. Don't always believe everything you read online, verify it for yourself. I had a great sales experience, Caleb was knowledgeable about the vehicle and answered almost all my questions. The one or two times I asked something he didn't know, instead of making up some BS he researched it for me to get the right answer. Sales process was normal for car dealers, but not sleazy or underhanded. I spent a half our or so doing the back-and-forth game with the sales manager to get a final price, but I never felt like I was being pressured into a deal I didn't want or lied to in any way. Just do your research beforehand, start low, and give a little when they give a little and you should be able to arrive at good price - Crest will definitely 'deal'. Finance department was overloaded that day so I ended up waiting two hours after the sale to complete the paperwork, but that was the only negative in the experience. I came in with approval from my credit union already, but it turned out that Crest was a processor for my CU so they did the paperwork on-site with a minimum of hassle. The finance lady did offer me all the typical dealer "extras" like warranties, service plans, etc but when I said no thanks she didn't pressure me any further.

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by at6007bpt on 02/06/2009

Please...read the reviews and believe them. It will happen to you. I went into buy a new 2008 FX35. Naturally they didn't have the car I wanted but "they could get it". We negotiated a deal with the understanding of what was on the car. I made it clear I wanted it fully loaded with all of the accessories and LoJack. The first offer sheet came out and was rejected due to cost, then they worked up a second one. They confirmed everything was on the car, "including the roof rack and cross bars." I agreed on the car. The next working day, late afternoon, my salesman calls and tells me the car we negotiated on was sold but they could get me the identical car in a different color. I went to the dealer, agreed on the new colors and again confirmed everything was on the car. I went to finance to sign the papers and they finance manager tries to sell me LoJack. I tell him it's on the car already... but no. Seems it was on the first car but not on the one I bought. No one told me the deal had changed. That's a $798 loss. Then I go to pick up the car three days later and there's no roof rack. The salesman tells me that was on the first car but not the second. Again, he tells me "they told me." Well, I may be dumb but I am not stupid. Yes, I fell for the bait and switch and took an overall $1500 loss in the sale. So the moral is, DON'T buy at Crest, especially from their internet sales. If you are foolish enough to buy here, get EVERYTHING in writing and don't leave without getting a copy of everything you signed or what is placed in front of you as "an offer", put in your folder... and none of the "yes, it's on the car". Put it in writing. Oh yeah. Don't shake their hands when you leave unless you count your fingers.

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by axk on 01/21/2009

We just had a bad experience with Crest. Is surprising because 8 yrs ago we love our sales person Jay and between Crest and Sewell, Crest treated my husband (who was 25yrs old 8 yrs ago) seriously. Anyway, we brought in our car for a service. They told us it was the idle Valve problem. First, we did our homework and called all Infinity dealership and ask for pricing. We go $310.10 from the parts department for the idle valve. When we got our service reps Matt (watch out for this guy, he's sneaky and got attitude) we acted stupid and said how much was the price? he said $360. We told him we got $310.10. He said let me call and put us on hold. Then he got back to us and said, NO, I cannot give you that price, that's the price for shop. The list price is $360. Then he suggested to meet in the middle and thats the best price he can get us, $330. Of coarse we agreed. Then we call our friend who is a mechanic. He called infiinity and he said, Nope, the LIST price is $310.10 and as a shop he gets 20% off that. Sure enough, when the car was done fixed we went to the front desk lady and ask her to check the price. She got us $310.10. (Matt lied twice). We drove it home fine. I usually drive the infinity with 3 kids under 4 yrs old. That day I told my husband since i don't need the car that I want him to test drive to work. Sure enough, it went crazy. It was going 2500rpm on a red light. If that was me driving, I would of not know what to do. So he brought it back to the dealership that night and told them the problem. Next day no one called until he called them at 4pm (horrible service, no updates). Talked to Matt. He start raising his voice saying " I don't appreciate you changing the price...blah...blah..blah.." He also accusing us that someone else than infinity did something to the car because one of the bolt was a wrong bolt and they cannot unscrew it. My husband is not someone who easily gets mad, he is one of the most patient person ppl know. He was so mad how he was treated after spending $600 to fix the valve, not only that, he was accused of something we didn't do AND they are saying that we need to fix the ECU ECM which cost $1600. We're like WHAT??? when we brought it in the ECM wasn't fried. We talked to 2 of our friends who is a mechanic. One works at a regular shop, one works for Lexus. The guy from lexus said the only way to fry it if u jump it wrong or testing it and did something. Well, guess who did all that? The CREST inifinity dealership. SO we complained to the desk and requested someone else to handle us instead of Matt. We told her the whole situation. Her reaction when we told her about Matt's attitude, she rolled her eyes seems like this is not the first time he did this. The supervisor or service director, Eric decided to handle our case. He said that he can help us out when we decided to fix the ECM. So we once called around again to places that sells ECM and all other infinity dealership. Grubbs actually for $982 something. Crest's is $1200, Sewell, $1100 something. Eric said that he would give us the "fleet" price (yeah, whatever) and 15% discounts. The 2 lowest price we got was Crest at $1500 out the door and Grubbs $1550 out the door. $50 difference and Crest claim to give us fleet pricing and 15% off (WHATEVER). There wasn't any discount through Grubbs. You would think with at $1600 service a FLEET PRICE AND 15% OFF would make a difference. Maybe is a fleet price after jacking up the price at 200%. The worst part was that Eric had said that is a difference in personality between my husband and Matt. The fact is that CREST will release and UNSAVE claimed "FIXED" vehicle when is not fixed properly. Misdiagnosed probably, but didn't want to admit. Could of fried our ECM (the only ppl who worked on the engine) but didn't want to admit it. Conclusions: we paid so much money and the car is not fixed and they want us to pour in more money to get it fix with them. Bring it to other infinity place instead

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