Crest Cadillac
Customer Reviews of Crest Cadillac
Horrible experience
byon 12/02/2022
Based on my interaction this morning with: Crest Cadillac, Frisco Texas 75034 A Berkshire Hathaway Company Service Director Mr. James Freel. Mr. Freel came off as a pitiful representative of the Cadillac brand as well as The Berkshire Hathaway Company immediately. Brief explanation: I had confirmed my 2022 Escalade recall repair with a loan vehicle for the duration of repair in advance of my appointment. I received an email from James Freel confirming it. Again, appointment and loan vehicle need was confirmed via email by service director, Mr. James Freel. It even said he would be reaching out to me prior to my appointment, which he never did. Today I arrived at my scheduled 10:30am time slot only to be told by the service rep, a nice guy named Greg that no loan cars available and it’s 7 weeks out for a recall repair with loan vehicle. No other options it’s supply in demand he said. I was let down and upset. I explained to Greg that the Service Director emailed me confirming my appointment and loan car need. I asked to speak to the Service Director Mr. James Freel. I sat waiting for a good amount of time outside Mr. Freels office for him to become available. While waiting a nice manager came up to offer to assist me but I turned him away because I wanted to explain my frustrations to the person who actually communicated with me and was responsible for the mishap. Finally I was called in what seemed to be the principals office. I politely asked if James could come out to meet me in the lobby versus his office as there were several people gathered in his office just prior and with lingering covid strains and a low immune system I opted for an open space chat. It was like dragging an animal out of a cage, he was angry, cranky, unprofessional, defensive and refused to acknowledge my consumer complaint. He then ridiculed me about my covid concern and refused to let me approach him to show him the email he said he didn’t know he send. He got up and ran around the chairs and coffee table saying quote “ I thought you had covid concerns” in a smirky tone. Unbelievable! Rather than listen he grew frustrated with his own service shortcomings and said to me And I quote.. “How about we just send you away and not work with you?” I replied that I didn’t feel that would be the best decision. Besides the juvenile drama he essentially made his problem my problem. My experience at Crest Cadillac was a 360 from my buying experience. For that reason I won’t recommend or shop here in the future. Because of one employee named James Freel. Mr. James Freel falls far below the standards expected in his particular profession. These are my expressed opinions and are based solely on my individual interaction with Crest Cadillac Frisco Texas - A Berkshire Hathaway Company Not Recommended
- Recommend this dealer? No
Happy Customer
byon 06/28/2019
They always deliver on their promise. Always give me discounts where they can!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Appt
byon 12/30/2018
As always, Eric took great care of me with getting me a last minute appt for an oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Advisor
byon 12/12/2018
All was great as expected. Great staff. One problem that appeared is that the ZanTec was applied over some residual bird poop. Must have been a short tech and did not see the bird poop on the front roof edge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
In & Out
byon 11/06/2015
Thanks to a great Service Team, specially to Gene Reeves, I was In & Out very quickly with a loaner... it was actually amazing, as the dealership had no power (electricity, internet, etc), but the team pulled it off!!! Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Auto Service Requests
byon 10/23/2015
Everything I was in for, even to the smallest need, was handled and then some. Thank you for great service & attention to detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
SERVICE
byon 10/22/2015
When you first arrive at Crest, everybody is very nice, and eager to assist! They have the very best service department I've EVER encountered. As always, Randy Nabors is their BEST asset! Randy is always "professional" in all he does for the customer, he's polite, helpful, and most of all, "a man of his word"! I will continue to bring my business to Crest because of him! Loyalty begets loyalty!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Outstanding Service!
byon 08/13/2015
Paul Zugelder is my service advisor and he is outstanding! He has guided me through the auto maintentance process for the past 8 years! As a widow, I needed to have a trusted auto advisor and I can truly say Paul deserves credit for the outstanding maintenance, performance and reliability of my Cadillac STS. He has had my best interest in mind at all times. He exemplifies Cadillac Service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied!
byon 07/17/2015
They got me right in with an appointment for service and to check out a couple things, provided a quick shuttle both ways, we're professional and thorough! Would recommend to anyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Detailing my car
byon 06/19/2015
I called to speak with my service advisor, but he was out of the office. I then spoke with the service manager and he set up the Zaytek and the valet service. I am pleased with my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
True Cadillac Service
byon 06/10/2015
I've been a loyal customer for many years and am on my 5th Escalade. Never disappointed and always impressed with the service and staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
SOR updates and new Tires
byon 05/18/2015
Had 3 SORs taken care of, fuel injection clean performed and new tires installed. Greg was very informative about recommending tire replacements. The Vogue V tires are very quiet and the ride is very nice. Plus the cost savings is great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
another great experience
byon 05/10/2015
It is always a positive experience to deal with the people at Crest. Eric is always taking care of my car in an amazing professional and friendly manner. Great job guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great salesman
byon 04/20/2015
This dealership is absoluty the best. I've been to many trying to buy a car and I ended up buying from this one bc of their customer service and how much they paid attention to our needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 04/20/2015
This dealership is consistent. Great service. On time delivery of repaired vehicle. Lots of evidence of team work. All of my service visits over the past several years have been like this. So I'm impressed, pleased and convinced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Excellent Service
byon 03/14/2015
Each time I have to have my vehicle serviced at Crest I look know that my time is valued. Greg is an outstanding Service Rep and I am fortunate that he has helped me and my family for years. Each employee of this organization make Crest Cadillac a premier car dealership and service partner in the Dallas area. I am blessed to have found them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 03/04/2015
I will not go anywhere else for my service. They know how to take care of their customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty repairs handled well
byon 02/19/2015
Warranty repair of oil leak, coolant leak, and faulty alarm indications. Outstanding job of explaining problems, scheduling work, arranging loaner, and keeping me informed and satisfied by Paul Zugelder -- as always. Paul is a major asset to Crest and is the primary reason I keep returning to Crest for maintenance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crest comes through again.
byon 02/05/2015
Performed as quoted and expected. When repairs were going to take longer provided a loaner that was just beautiful. Great experience as always. Dealership is impeccable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bought a 2014 CTS Cadillac
byon 01/26/2015
Had a wonderful experience buying my 2014 Cadillac from Brandon at Crest. I have bought cadillacs here before and will certainly buy my future Cadillacs only from Crest Cadillac. I also only drive Cadillacs. This is my 6th Cadillac.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service work
byon 01/22/2015
As usual, great service in the shop. Greg V. is always on top of your needs. He keeps you informed and completes the job quickly with a great result. The waiting area is also a great experience at Crest. From fresh coffee to homemade cookies, ones wait is always pleasurable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments