Moritz Chrysler Dodge Jeep Ram

JEEPER BEWARE! Do not order a Jeep through Moritz. I ordered my 2016 JKU Sahara and left a $500 deposit on 10/24/15. I'm active on the various Jeep forums and know that most receive a VIN number after submitting a successful order within a week. An ordered Jeep typically takes between 6-8 weeks to arrive and I did not want to bug James Honeycutt, my sales rep, with constant emails so I made an effort to check in once weekly until I got a VIN and to otherwise leave him be to take care of new customers. After four weeks of waiting patiently for a VIN, I started contacting Jeep via Jeep Chat. That's where I first began to confirm my initial sense of trouble. They couldn't find the VON, then when they did, they informed me that it was placed as a dealer stock instead of a "sold order" Jeep. This means it was placed on the lowest build priority. I was told I needed to get the dealer to change the status on the order or I would be in for quite a wait further. I contacted Moritz right away and was eventually able to get in touch with Dick Titterington, the General Sales Manager. At first, Dick seemed like he genuinely cared and wanted to fix the problem. I was tempted to pull my deposit (as was suggested by many Jeep friends) and go to another dealership, but I decided to give Dick the opportunity to make it right. He refused to accept dealership fault and kept pointing to FCA as unreliable and too thinly spread to make good on their orders. Odd -- considering everyone else in the forums who ordered after me were much further in the build process than I was. He even mentioned that my manual transmission request may have been to blame. (As if Jeep doesn't make those, or something.) For seven additional days, I checked in with him daily to see if he was able to move the order forward and get me a VIN number. He kept sending me unsigned, unnamed email correspondence he claimed was coming from higher ups at FCA saying they were working toward a fix. But never any real traction. Just excuses. I grew more suspicious as the time continued to pass, so I placed a secondary order with another DFW dealership and decided I would see who came back with a VIN first. During the order process with the other dealer, I actually found out that James had given me misinformation and the order he had placed wasn't the Jeep I had requested while sitting in his office. I fixed that on the new dealership order and was still able to come in a full $2500 under the price given to me by Moritz. Better (or worse, if you're Moritz) yet? The other dealership was able to get a VIN for me from FCA within TWO days! And here I had waited for 5 weeks and 2 days, giving Moritz and Dick Titterington the benefit of the doubt. Needless to say I requested my deposit refund and canceled the order with Moritz. What an absolute waste of time -- I was so excited for my new Jeep and had been anxiously counting down the days to its arrival. We had even planned a Christmas vacation focused on taking the Jeep on an inaugural road trip. While that won't be happening now, I will gladly drive 29 miles past Moritz (which is 3 miles from my house) to give my repeat business to Don Davis in Arlington once I pick up my new Jeep from them. Maybe you should too!