Autobahn Volkswagen

by Omuzaffar on 08/02/2018

This was one of the worst experiences I have had at a car dealership. The saleswoman I worked with, Cyarra, through the initial process was the best. I enjoy working with her very much. She was friendly, helpful, understanding and really helped me narrow down my chocies to a car I truly was ready to buy. Especially after hearing reviews of how great customer service this Autobahn Volkswagen dealership has and how friendly their team is, really made me want to be a part of the “autobahn family”. However, this was not the case when I had to work with Cyarra’s manager, George. George was very disrespectful, and provided unnecessary personal comments through the finance process. He was very rude and made me feel like I was being taken advantage of after giving me a very low estimate on the price of my trade in car. He even told me that I should call up Kelley Blue Book and trade my car through them, cause that would be better for him. At one point when I said I needed to discuss the offer over, he told me I should not discuss this, “I buy and sell cars for a living, so I know what’s best.” In the end I felt very pressured by him, and felt he did not have the respect or customer service that he should be giving to someone who was serious in doing business with them. Not the experience I was expecting. Respect goes a long way.

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by buster74985 on 11/18/2012

My new car buying experience with Autobahn VW was exceptional! Compared to other car dealerships they had a complete no pressure, no games approach to selling vehicles. I wasn't pounced on by a salesman as soon as I got out of my car which was a refreshing change. Once I was ready for help I went inside and asked for assistance. My salesman (Daniel L.) was great from beginning to end, was very knowledgeable on the vehicle I was interested in and took the time to make sure I made an informed purchase. I also emailed him several times about specific questions on the car, maintenance information and vehicle availability. He responded promptly and was very helpful. There was no discussion of money, payments or anything until I initiated that conversation. They also didn't try to play any games after the purchase price was finalized (no dealer extras like paint protection, fabric protection, VIN etching, window tinting, nitrogen in the tires, extended warranty or anything else was offered). I fully recommend this dealership and salesman to anyone interested in a Volkswagen! The salesman was great and the dealership was wonderful!

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by suztexas on 11/18/2012

I have been to several dealerships looking for a new car. This is the only Volkswagen dealership in Fort Worth. I was on the premises for 15-20 minutes (both indoors and outdoors) and no one so much as gave me a glance. I will go where my money is appreciated.

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