Viva Chevrolet
Customer Reviews of Viva Chevrolet
45,000 mile service
byon 06/21/2022
Juan my service manager and the mechanics took care of my needs and listened to what I was asking for at every step. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
45,000 mile service
byon 06/21/2022
Juan my service manager and the mechanics took care of my needs and listened to what I was asking for at every step. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 01/06/2020
Viva Chevy was fast and very friendly. They took great care of my truck !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 05/24/2019
Perfect every time, no problem no hassle. Guss Torres gets us in and out like the wind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service job
byon 12/01/2018
Staff was very professional done in a orderly fashion, and kept me up to date on my vehicles performance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service at Chevy on Montana
byon 05/18/2018
Adrian has been kind and outstanding service very polite
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kevin ROCKS!!
byon 08/09/2017
After a bad start with a different salesperson, Kevin completely turned my experience around to a positive one and I left with my new truck and a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First Maintenance (Oil Change)
byon 08/07/2017
my experience: I was greeted with professionalism, the time it would take to perform the task was described and I received offers for transportation if needed. I chose to wait in the lobby where I enjoyed a hot cup of coffee and a movie until my vehicle was complete. Due to the nature of the dealership (Very Clean and comfortable) it seemed like I just sat down when they were calling me to get my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/08/2017
Friendly, timely, efficient. Thank you for your assistance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 07/01/2017
Adrian the advice was very friendly and Was fast to respond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance and truck detail
byon 06/28/2017
Incomparable service, price, and experience. Adrian took care of us like family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Staff is unprofessional and worst experience at Chevy.
byon 03/08/2017
Yesterday my fiancé and I had the worst experience here. Starting from the first day we got the car, frank was our salesperson. Nice but a bit insincere, his approach wasn't a real one. He asked how can he help us, we simply told him we were looking for used cars. At first he showed us the cars available. Not asking for of information, documents such as proof of income, proof of adress, credit check etc. He just showed us the car, and he showed us the car we really loved and we even took it for a ride around the dealership. At this point im attached to this car. It was just beautiful. Brand new great mileage the woke package. After our mini excursion we went back to the dealership so that he can process our information AFTER we picked the car. Red flag, When buying a car, the salesperson job is to collect information firsthand and see what is available within our budget and income and more importantly what we approve for. Too bad that was done backwards. Continuing, after falling in love with Chevy sonic 2016 It took forever to go through the process. Which is understable. I would say it took about 10 hrs total. We came in at 11am and left the place at 9pm He was going back and forth with us, I was ready to give up because imagine being in an dealership that long and hearing back to back we approve but then we don't approve. We didn't have the full downpayment so he agreed to negotiate a payment arrangement to have it paid the 3rd of march. He checked to see if we approve for the car. We ended up not getting approved out of the 8th time because the banks were telling him no. And that we needed to put more of a down payment around 2,000. We were only able to put down $1000 so he tried again. He said 10 times in a row, I'll be right with you. The bank should approve, Just one second, it'll be quick and nothing was being done for the past 5 hours. At this point I wanted him to stop sugar coating us and let us know if we really qualify or not. Finally, he negotiated with capital one bank and said we had the car. Congratulated us gave us keys. And applied us to an affordable car insurance. After 10 hours of waiting, we finally have our dream car and went straight to the financing office. We met Luis. Luis went over every single document for leasing the car. We read every line. During the agreements we were told that everything was finalized and that we are responsible for the car and it's payments especially myself since I co-signed. Week number two of having the car, frank harassed us, insisting more information. At this point it was getting out of hand because he kept calling and asking for our proof of adress and income. We showed him everything he asked for. Question is... why ask for more after we signed everything back at the dealership ? Next week, he still asked for more information. Ridiculous. The other half of the down payment was due Friday march 3rd we headed east and brought it to the dealership. Franc called me after I had went in the next day told me he forgot to tell me to sign the check (last payment of the downpayment) so he showed up to my apartment in one of the cars from the dealership to get me to sign the check on a Tuesday. I couldn't believe what was happening. Complete disbelief and fed up. A few days after, we had an appt coming up to fix the speedometer. We headed there and got a call from frank AGAIN saying he needs our w-2 forms. He asked if we go to financing and from there, we talked with Luis. He told us we were we no longer have the car because the bank didnt approve our income. Are you kidding me? Why wasn't this discussed prior to us signing documents and already having the car?! It's been three weeks of having the car and now we don't approve ?? it's very screwed up how they did us dirty. Knowing we had signed all the paperwork and went through everything. This has been by far the worst experience . People there don't know what they're doing and most of all not professional. I advise you guys to go someplace else. This place is NOT the place to get a car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2013 Chevy Cruze
byon 06/29/2016
The gentlemen at the agency are very nice and friendly. They were able to fix my car in a timely matter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very disappointed with Viva Chevrolet...
byon 06/27/2016
I just purchased a 2016 Equanox on Tuesday 6-21-16 and had scheduled for my vehicle to be detailed on 6-23-16 but the sales men called me to reschedule for 6-25-16 instead because supposedly he was going out of town so I agreed, so 6-25-16 I arrived at 8:00 a.m. he said it would only take four hrs. for the detail and gas up my vehicle so I show up at 1:30 p.m. and they tell me that my vehicle is not ready to come back at 3:00 p.m. so I leave and I come back at 3:30 p.m. and they tell me that they just need to gas it up, so I wait and wait until I got fed up of waiting so I asked again, what is taking so long to gas up? Does It take a whole day to gas up a vehicle? 4:00 p.m. comes around and I really blew out some steam in front of customers and all the sales men. I decided to just leave the dealer without my new vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Facility and great staff
byon 06/16/2016
Great service and great staff love that they wash the vehicle after service has been completed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2004 Chevrolet Corvette
byon 06/15/2016
Service Manager Paul Duran has always been courteous and concerned about servicing my Corvette completely and expeditiously these past two years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Viva Chevorlet purchase..
byon 06/02/2016
Viva Chevorlet and salesman helped me get the car I wanted... They are also willing to help you get into your dream vehicle....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
excellent service !
byon 05/28/2016
Jordan Alvarado, took all the steps in explaining the advantages of the vehicle i considered to lease, Good salesman, never felt he was pushing the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome service advisors
byon 05/13/2016
Stacey is great! She keeps me up to speed with any and all maintenance being performed, and does her best to make sure that everything is taken care of in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 07/14/2015
Walter Wilkinson was very helpful and patient with all our questions. We have gotten all our cars at Viva Chevrolet and we will continue going here for their service. Also Paul in the service department has been a very helpful in all our needs and services in our cars. Thank you both!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Walter Wilkinson
byon 06/26/2015
I would definitely recommend Viva Chevy thanks to the knowledge and service of Walter Wilkinson. I went in looking for an economical car with parameters on my monthly payment, I did not know what kind of car i wanted to purchase. Walter asked all of the right questions and important questions and listened to the answers. With that, he was able to point out a few cars that matches my criteria and allowed me to compare the vehicles side by side, inside and out, however i wanted. I chose the car that i felt comfortable in and Walter was able to instill the confidence in me that my purchase was a wise decision. Thank you Walter
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service!
byon 01/09/2015
I had a great experience while buying my new 2014 silverado! Our sales associate Jerry was very helpful and very patient. He was able to find me what I was looking for and always with a great attitude. Thank you Viva Chevy!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
