Gateway Buick GMC
Customer Reviews of Gateway Buick GMC
Happy Camper
byon 05/08/2022
Randy Boston is a great guy to deal with he is on point with the cost and timing and keeping me updated on my repairs and service , your team gets it right the first time and make no mistakes I really appreciate it thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Camper
byon 05/08/2022
Randy Boston is a great guy to deal with he is on point with the cost and timing and keeping me updated on my repairs and service , your team gets it right the first time and make no mistakes I really appreciate it thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nice people
byon 04/26/2022
Very good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Don’t Trust Them
byon 03/09/2020
Don’t trust their service department. They will lie to your face and accuse you of not following recommended service intervals (even when THEY have done ALL THE SERVICE SINCE NEW!) I wonder if it was worth it for them to lose a customer that buys a new truck every two years just to try to get an extra $250 out of me??
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil change
byon 05/16/2019
It was very good they did a great job doing my oil change and everything but one thing that really kinda ticked me off was that they went ahead and did a tire rotation for me which I specifically asked not to do!! And wasn’t necessary nevertheless they went ahead and did it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
I always have bad service.
byon 01/24/2019
Went to fix a flat tire and they took more than 3 hours, at first adviser asked me if I make an appointment to fix my tire who can predict to have a flat tire, all the appointments are for next week!! he asked me to show him the tire to see what was the problem I Show him the screw, and he say oh it's not repairable I say okay I have warranty on my tires and then he changed his version, oh okay I'm going to ask my guys to fix it, this is the second time that happened to me always have bad service on this location
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best Salesman
byon 12/10/2018
My salesman Larry Miller was awesome he helped from the start to the finish and he set up all the gadgets in the SUV. I would recommend this place to any and everyone and i will be coming back to buy another car in the future.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr Harold Goodman
byon 11/16/2018
Second purchase from this dealership both times from the same salesperson. These people really take catr of there customers they will find the most discounts out there for your purchase and treat you like family
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 10/01/2018
Bill Lavender answered all of my questions, was very knowledgeable, professional, and had a great sense of humor. Carlos Trevino with Finance was great as well. I would definitely recommend this dealer and I will buy from them again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Women Beware!!
byon 09/22/2018
Women BEWARE! Gateway was THE WORST dealership Ive ever dealt with. I went alone since my husband had to work thinking it wouldnt be that bad but I was WAY WRONG! First round of negotiations with Bill and his finance team they started out with the MRSP price. I told them no, here is the advertised sale price and thats where we start. Bill didnt seem to like that.. maybe he didnt think I did my homework on the truck.. so he went back to his finance guy & came back but had added in ridiculous fees and low balled my trade. I told Bill no, that wasnt going to work and try again. He snickered at me, shook his head and said things like its just simple math. He went back again and he came back with an even more ridiculous offer- Bill and his team at Gateway obviously didnt take me as a serious buyer. Im sure if my husband had been with me, he wouldnt have treated me that way, saying thing like maybe its too much car for you. But this NIGHTMARE gets better.. when leaving I asked why they gave me such a low offer on my trade..Bill told me it was in excellent condition except for that long scratch down the drivers side. I was shocked to go outside and sure enough they had put a 24 inch scratch down the drivers side door which WAS NOT there when I drove it in! Extremely upset, Bill told me yes it was there, Amy. Back and forth he was arguing with me outside the dealership until I just LOST IT!! Then all of a sudden he gets a magic solution and buffs it out!!! Never in my life have Ive seen a tactic like this used to low ball my trades! It was some type of black rubber compound to make it look and feel like there was a deep scratch on it. No apologies from Bill he just said it must have rubbed up against something back there so upset at how I was treated I told my husband who emailed there general manager Jamie Juarez, with no response from him either. So save yourself money and a big headache and drive a little further down to HERITAGE GMC in Rockwall. They reasonably negotiated with me, gave me $3k MORE for my trade and I got exactly what I wanted!! This incident happened 9/5/18- and never heard a single response from them so this must happen often with this dealership. I know companies pay for reviews but this one is for FREE! I would like to tell Bill, Jamie and the finance manager that yes I do know how to do simple math I am a CVICU nurse so I use simple math daily and I would LOVE to send you a copy of my bill of sale so you can see exactly what you laughed at.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
New car purchase
byon 08/21/2018
I was very disappointed in the way our sale was handled. They lied to us about the vehicle having AM/FM/Series XM radio but it didn't and they wouldn't make amends when we took it back to your dealership. I will never buy another car from them nor will I ever recommend anyone else to buy from them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
