Sterling Kia
Customer Reviews of Sterling Kia
Did not pressure me, provided great service
byon 01/16/2024
The process was excellent as I found the car my wife and I needed immediately. Every employee did a great job of helping. Appreciate the speed and professional service every step of the way.
Did not pressure me, provided great service
byon 01/16/2024
The process was excellent as I found the car my wife and I needed immediately. Every employee did a great job of helping. Appreciate the speed and professional service every step of the way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good service!
byon 08/19/2023
Nancy really cares about customers and their service is good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BEWARE! Dealer uses strong arm tactics and has horrendous customer service
byon 06/25/2021
STAY AWAY FROM STERLING KIA. I was looking to purchase as 50K Kia Carnival, but I would not agree to the dealer’s low ball offer on my trade-in. When I told them repeatedly I would not accept a trade-in offer that was 3K below the KBB value, the SALES MANAGER, SHAWN FREEMAN resorted to his strong arm tactics. He came into the room with an attitude and started telling me that I did not know what I was talking about. He tried to BELITTLE me and INTIMIDATE me into submission. When I refused to give in, he said he did not even want to sell the car to me and he did not even want to have me in his dealership. He then THREATENED that he would not refund the $500 deposit that I put down to hold the vehicle. He finally relented when I asked him if I would have to take him to court and sue him. DO NOT DO BUSINESS WITH THIS DEALERSHIP. Take your business to another dealership that respects customers. Based on my experience, it seems like Shawn was trained to treat customers like this. If they can’t convince or get you to submit, then THEY WILL INSULT YOU AND ASK YOU TO LEAVE. I will never do business with this dealership and I would STAY AWAY FROM THE ENTIRE STERLING AUTO GROUP who condones these types of strong arm tactics. I have read a number of other reviews about service after the sale and this dealership continues to treat their customers like garbage. ALL THEY CARE ABOUT IS GETTING YOUR MONEY. Once they have it you will be an afterthought. Drive to Houston to buy from a reputable dealer that provides excellent customer service during and after the sale, not from [non-permissible content removed]!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments