Grayson Subaru

We decided to take part in the clunker deal and visited Grayson Subaru on the Friday night before the deal was to end. We were told at that time, that there was a whole new truckload of new Forrester's and Outback's to be delivered the next day. We were also told that if we couldn't find what we wanted that they could find it for us and have it there in 2-3 days. So we arrived Sat morning and took our time test driving several models and decided on what we wanted. We knew that they didn't have what we wanted on the lot so they began trying to find us what we wanted, They offered one with a lot more frills (and cost) that what we wanted to pay so we made a counter-offer on it. And then we sat, and sat, and sat waiting for the sales manager to decide if he was even going to consider our counter offer. When they finally came back - they told us that that one was 'just sold'. Then there was another....sold before we could conclude an offer/counter. Then, right when we were ready to say - find us one and call us Monday, a 'bulletin' from the 'Government' came in and it said that they had to sell the cars on the LOT, and they could not get one from another dealer. The 'truckload' of new cars was 'seen' by the salesman going down the road but he must have 'missed' the turnoff. The truck never arrived (and we were there from opening time to close). Long story short -- we were maneuvered into a car we really didn't want. Of course, in the end we made an impulsive decision because of the 'clunker' deal but we were lied to all day long and looking back on it we were silly to have believed the nonsense they were telling us: the truckload of new cars to be delivered; that we would be able to get whatever we wanted - it would just take 2-3 days; the government 'bulletin'; and the the sales manager that couldn't make a decision- taking 45 min+ to consider a counter offer and routing ALL decisions through 1 person. Extremely frustrating experience. At the end of the day -- I believe we were manipulated at every turn....and right into a car we really didn't want (a manual transmission). Advise going somewhere else - or better still- make sure you have time to do your actual shopping online.