Honda of Cleveland
Customer Reviews of Honda of Cleveland
Shady business practices
byon 08/16/2022
They wouldn’t send me a quote on a car. Why would I spend $40k+ on something without seeing it in writing? They are also adding more to the price of the car with unoptional after market additions. I was told this is because they are not inflating prices on the base car, and it is required per company policy. So instead of an increased msrp price, you are required to pay around $2k for tint and various coatings they put on the car once they recieve it. Very disappointed, I just wanted a new car at a fair price. When I was told, “we don’t send out the door quotes because our prices are already competitive and people are taking the quotes elsewhere trying to get better prices.” I decided to take my business elsewhere. This is a shady business tactic no one should tolerate.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Service
byon 04/07/2018
I was thrilled with how Mark Duncan treated me during my recent service. He made me feel like I was his only customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
lease of 2018 honda civic
byon 03/20/2018
decent new lease price, accepted trade,except for the hustle bustle due to the construction of the premises, a positive experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My Car Maintenance
byon 03/11/2018
I have the prepaid routine maintenance on my Honda and I am so thankful I do. Honda of Cleveland treats their clients with great kindness and respect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service update
byon 03/01/2018
Customer service was the best as usual. I have had mine truck serviced multiple times and always will rate them the best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2018 CRV
byon 02/04/2018
This was my 3rd car to purchase since May 2017. Blake Mantooth was great to deal with. The pricing was acceptable & he was able to make it happen. Brandon was great to deal with also. He was able to get me the terms I needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Satisfied Service Experience
byon 01/23/2018
Would like to send a special thanks to service advisor Mark Duncan. Mark goes above and beyond to make sure your service visit exceeds your expectations. He is one of the reasons for continuing to visit this dealership for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Outstanding and honest service!
byon 01/08/2018
Kendrick Finch and the sales managers at Honda of Cleveland are the most kind and professional staff. They are the reason I stayed with Honda and drove off the lot in another Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
CRV Touring
byon 01/02/2018
Thanks Robert & Mark, for making my recent purchase a great experience. When it comes down to details, you guys have it covered no doubt, but as to service, you have it mastered. I know this rating goes to Robert, but I wouldn't have even considered staying with your team if it wasn't for Mark. The predictable care and service I've come to expect is what drove me to keep my purchase with your team. I believe in keeping business local, and you guys make easy for me! Keep up the great work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 12/17/2017
The Service Manager is exceptional! My personal Service Representative is always attentive, polite and eager to please. I couldn't be more pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A Satisfied Honda Customer Again
byon 10/18/2017
Dealership is Top Notch from the time we pulled onto the lot until we drove off in our new 2017 Honda CRV EX -L w/ Navi. Happy to get great product in a no hassle...non pressure sales environment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent & Knowledgeable Staff
byon 09/09/2017
I have used this dealership since moving to this area (13 years). I have found a place where I feel like family. They are fair, honest and deliver what they say. I relocated to the area driving a Honda when Infound Honda of Cleveland. I have purchased 2 more new vehicles and ALL my service is provided by this dealership. I drive over an hour (one way) to get here and won't go anywhere else unless Honda Of Cleveland is inaccessible. Can't recommend them enough. I love my service adviser - Mark Duncan!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast stater replacement
byon 09/01/2017
Dropped my car off in the morning with a starter issue and a recall it was done by time i was off work could not ask for more.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great buying experience
byon 09/01/2017
It was a great buying experience. I dealt with Fred Stewart who is very personable and not a high pressure salesman, which is what I like.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda09
byon 08/26/2017
Impressed with service department! They were very courteous, very organized, did the work in a timely manner and provided a well stocked comfortable waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on my HRV
byon 08/26/2017
These folks are the best, bought 4 vehicles at this dealership and have always used this service dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Staff
byon 07/28/2017
I have used the service department at Honda of Cleveland several times since I've been in the area and found the quality of work to be great. The best part of the experience, however, has been the service department staff - always pleasant, helpful, and attentive to customer needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
rating of derrick
byon 06/02/2017
Derrick was very professional, patient, and informative during our sales transaction. He thoroughly went over the car to make sure I knew what everything was, synched my phone (which I never would have figured out), and made a usually dreaded experience for me a very pleasant one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Civic SI Molding Repair
byon 06/01/2017
Fast repair and fair pricing. Excellent people and clean environment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional service
byon 05/24/2017
I wanted to schedule my 2011 Honda for the 105k mile service. I called just at quitting time and left a message. Mark Duncan called me back after his regular quitting time to make sure I got in for maintenance on what was fairly short notice. I took the vehicle in and was given a loaner. I explained to Mark that I had to leave town that afternoon and he told me if my car was not ready, I could use the loaner until I picked my car up a few days later. I told him to go ahead and service the front brakes. My car was like a shiny new penny when I picked it up. Everything ran smoothly and the brakes stop the car without vibration. Excellent work. All-in-all, the best service experience I have had from any dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great services
byon 05/24/2017
Thanks Mark for taking care of our issue. Exceptional service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
