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Berkeley Ford


1511 Hwy 52, Moncks Corner, SC 29461 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (15) No (1)
Service Rating
Recommend:
Yes (9) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Berkeley Ford Service Department
Written by Maverick80 on 07/23/2016
I went to Berkeley Ford and ordered an Actuator because the door lock on the drivers side would not work with my remote. The part cost $ 74.72. The Service Manager agreed to install the part. On July 21 I returned and the mechanic took less than an hour to install the part on my Lincoln Towncar. I was shocked and appalled when I was presented with a bill totalling $319.96. In addition to the part cost the bill included 2.5 hours for mechanic time AND $96.50 for an electrical test that was completely unneceaasy given that I personally had confirmed the Actuater was faulty before I went to Berkeley Ford and ordered the new Actuater. The Service Manager told me the electrical test was mandatory however the Parts Manager told me the electrical test was optional. I was not presented the electrical test as an option and didn't have the opportunity to decline it. It was Obviously and Completely unnecessary. The bill for this work should have included the part cost of $74.72 and ONE hour of mechanics time plus taxes. I have spent thousands of dollars with Berkely Ford over the past three (3) years on my 2003 Lincoln Towncar and do not appreciate the treatment I received on this bill. I will not be returning to Berkeley Ford unless I receive a refund of $150.00 + Buddy L. Jackson
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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