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Century BMW

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Century BMW
2934 Laurens Rd, Greenville, SC 29607 (map)
Today 7:30 AM - 7:00 PM
Sales Rating
4.95 out of 5 stars (35)
Recommend:
Yes (19) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Expensive undependable SUV, multiple leaks
Written by unhappyBMWguy on 02/08/2016
Car was repaired for oil leak in December. Warranty had expired in October. 28K miles. Dealer provided warranty coverage by exception. Leak stopped for 60 days. Leak started again. Turbocharger is leaking and needs replaced. Dealer to cover 95% of over $5500 cost. Process will take 4 or more days. No loaner offered. Not exactly what you would expect for a luxury premium branded car. I bought what I thought was peace of mind. It was a mistake. Caveat emptor. Let the buyer beware. Cost per mile of ownership if traded, over $1. Cost of keeping it, worry. Tough choices.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
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dlr_custserv on 02/17/2016
Dealer Response
We are sorry to hear about your vehicle troubles and would love the opportunity to speak with you directly. At your earliest convenience, please reach out to our General Manager Chad Domonoske at 864-234-6437. We appreciate you patience through this process and look forward to addressing your concerns properly. Hope to hear from you soon.
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