Rick Hendrick BMW

In the "game of life", buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. It is a necessary evil which must be done. Moreover, it’s something you have to do, but hate the thought of actually going through the process. My wife hand I recently embarked on that journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman we have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle my wife wanted to purchase. We presented our ideas to Umut and in very short order he “built” the car we ultimately bought. He presented all of the available up-grade options, as well as the financing possibilities. All of this was done in Umut’s calm and, most importantly, non-pushy manner. After an hour or so, my wife had the automobile she wanted and we placed the order. We understood, of course, that we weren’t taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so we did not have to wait too long. During the interim, Umut periodically updated us on the vehicle’s status and the progress of the construction. About a month after our initial visit, Umut called and said the car was ready and available for pickup. He took my wife through the vehicle’s “ins and outs” and made sure we were satisfied with the purchase. The X-3 looked even better than my wife had imagined. BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my wife’s level of satisfaction. Just like most people, we have purchased a number of automobiles in our lives – both together and separately – for various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. Our experience was so amazingly pleasant, we have both recommended Umut to several of our friends, family, and co-workers. I am actually looking to purchase A BMW of my own and have been back to the dealership on several occasions. Finally, not only was Umut a refreshing change to what we expected, but all of the personnel we came into contact with at the BMW dealership were very accommodating, very professional, and very pleasant. I doubt we will be going anywhere else now or in the future.