Customer Reviews of Century 3 Chevrolet
THE WORST
byon 07/08/2023
Car was brought in for annual inspection, technician that serviced my vehicle removed the battery prior to running emission test which resulted in me being unable to get my stickers that day. Dealer stated I wasn’t going to be charged for the inspection or emissions, wow a savings of $60 because my inspection is included yearly and has been as was included with my vehicle purchase. Wasted half my day off, then additional time contacting the dealership and Chevrolet attempting to get resolution, which was not acknowledged or made right. Now I am stuck driving an illegal vehicle trying to put the 150 miles on it required to be able to get the inspection, the only thing the dealership has done to try to make it right is tell me they will pick up the car and drop it off once I put 150 miles on it, which yes saves me from driving it out there and back, but honestly I am nervous about even doing that as the dealership doesn’t seem to value it’s customers or their time, who knows when my car will be returned if I let them take it. I have absolutely no trust in this dealership anymore which is a shame because my last 3 vehicles have been purchased here, but I am not even a mechanic and know that you don’t remove the battery prior to running the emissions test, not sure what type of technicians/mechanics are employed at this location, but perhaps refresher trainings are in order. I work from home and barely drive my vehicle so putting 150 miles on it is very difficult and honestly I shouldn’t have to waste my gas and risk being pulled over and ticketed due to the negligence of Century 3 Chevrolet, as I cannot afford to have to fight a ticket and waste more of my time off from work to do so. I will never bring my car back here once this inspection situation is resolved and despite being a loyal GM customer since the age of 16, will not be purchasing another GM affiliated vehicle ever again. I am considering trading this vehicle in and saying forget the inspection and will take my business to a company that values its loyal customers and works to rectify any issues their employees cause, instead of a company that offers nothing but excuses and a lack of customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Horrible experience
byon 12/19/2016
WORST service I've ever experienced at a car dealership EVER!!!! From the time I drove my car off the lot I've had issues with the car, from the engine light NEVER turning off but 'theres no problem' or 'this is the issue and we fixed it' to 'we cant pass your inspection because of the engine light meanwhile its been a issue that I've addressed with the company multiple times. Also I purchased and extended warranty however it seems as though nothing is covered under warranty so i have to either come out of pocket or just leave with the issue unresloved, after waiting HOURS at the dealership! The staff are all very rude and only concerned with making a fast sale! I will never get another car from here and i will also be deleting my extended warranty!! I think it also has alot to do with me being a woman!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Service
byon 12/30/2014
we were scheduled for actually a day later, but they took us in immediately and performed the service. we were done within an hour. GREAT SERVICE!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
This Dealership Really Knows How To Make Customers Happy
byon 12/30/2014
The internet sales people were attentive and committed to delivering a new car better-suited to my needs. The whole team, including finance, was friendly and helpful. While I was surprised--and a little embarrassed--by the loudspeaker announcement of my purchase, another salesperson reminded me that I could have purchased my car when the weather was much nicer and the showroom was full (i.e. I was lucky to have been one of a very few people shopping on such a damp and cold day). That contrast was very amusing, and I focused a little less on my anxiety. After I started driving the car over the weekend, I had noticed the OnStar and radio controls mounted on the steering wheel were not functioning. After I pointed this out to Dennis, one of my salesmen, he gladly offered to take care of it and deliver a loaner vehicle while they check it out. Natasha has also been friendly and attentive, and I look forward to enjoying all the car's features in a few days after she makes the car work better than new. Thank you, Dennis, Tracy, Natasha, Nick, and whoever negotiated with the bank to earn my business!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
its not just about the car its about you.
byon 12/27/2014
I got in and I got out and david was very good at takeing the time to make me fill like it was not just a sale he was Excellent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Century 3 Chevy Dealership Service
byon 12/19/2014
The entire experience was excellent. From working with Heidi Poole to set up the appointment and confirm my new tires were in stock, to arriving and being greated by Dan Cernetic and dropping off my vehicle, to the shuttle service to and from my home provided by Shawn and Andy. It was smooth and easy the entire time through the process and everyone was above and beyond professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Buying the chevy cruze
byon 12/19/2014
Dennis was very professional and made buying a car which can be somewhat of a headache a very good experience. Ray was also a pleasure to deal with. Great job
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 11/24/2014
I needed my car inspected and got in and service advisor Dan ( I really appreciate the customer I receieved) got me in and out in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 11/21/2014
Chris in the service department was extremely helpful. I appreciate his commitment to helping me and am pleased with the work that was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My recent visit:
byon 11/14/2014
Even though I was very early for my appointment, my car was serviced and I was on my way within an hour. I appreciated that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent job
byon 11/06/2014
i would have to say that dale went above and beyond to make sure we where taking care of i would have to say they did a excellent job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brand New Chevy Sonic
byon 11/05/2014
Josh was a fantastic help as well as the rest of the staff who worked so very hard to make a new car happen! I haven't had a brand new car since I was first married 22+ years ago!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2009 Silverado engine repair
byon 11/01/2014
Dave in service has always answered my questions. This last time was major engine work that took several days. A replacement rental truck was provided. The truck runs like new.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best of the Best
byon 10/30/2014
Every time I visit Century III for either service or to buy a car, I feel like a welcome visitor. The employees at all levels always make me feel special and I would like to thank everyone involved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Century 3 delivers!!!
byon 10/19/2014
Never in a million years did I expect to drive out in a new car. And to make things even better, it was a 2014. I haven't had a brand new car in over 35 years!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
mommamia7
byon 10/15/2014
after a slight mix up- Chris went above and beyond to service my car and help me. He is the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Return visit to Century 111 for purchasing new car
byon 10/14/2014
This is the 2nd car I purchased from Century 111. Am always to deal with the company.Sales person always polite and try to get you the best deals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
cIII service
byon 10/12/2014
would be a nice touch to have free coffee & donuts for customers while they wait used to have that at Saturn
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 10/11/2014
Dan was of excellent help. He made sure I had transportation for my family while my car was in the shop. Everyone there is very personable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales People
byon 10/10/2014
NIck and Dennis were excellent sales people. Moreover, they were very customer service oriented and very accomadating as well as attentive. They are both EXCELLENT representations of your car dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service on '09 Silverado
byon 09/06/2014
Dave F is awesome. The best there is. He's been doing the service on my silverado, for quite some time, always done correct, timely, & fair/price. I had taken truck to others for service a few times, but go back to Dave to get it done right. I wont make those mistakes again. C u in 2-3 months.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
