Scott Honda of West Chester
Customer Reviews of Scott Honda of West Chester
BUYER BEWARE---Worst Experience EVER!
byon 05/30/2023
BUYER BEWARE---Worst Experience EVER! To get the 2022 CR-V Hybrid we needed, Scott Honda of West Chester REQUIRED we PAY $7,000 OVER ...M.S.R.P. ! They took advantage of COVID. to JACK UP PRICE ! I regret we did not try to buy this from ANY other HONDA where they advertise THEY NEVER CHARGE "O V E R" M.S.R.P. !!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Will never go here again.
byon 04/29/2022
If you are a young woman looking to buy a car or get your car serviced, please do not go here and learn from my mistake, literally felt sick to my stomach leaving this place. First when I went to look for a car, they assumed my male significant other was the one purchasing the car even though I was the one that called and made the appointment. I went somewhere else to buy a Honda. Then, I needed my first oil change and figured I would give it another try since they're "award winning service providers" and was told an oil change and a tire rotation was going to be $129, a little steep but i needed it so whatever. Emphasized multiple times that was all I wanted. I signed the papers then last second was pressured into getting my air and engine filter replaced, told the total would be around 200, then it was $300 total. By the way the parts for the filters were $60 total and I was charged over $100 in "labor costs" for being there for 30 minutes. I'm 23 I can't really afford to randomly spend that amount of money. I tried calling numerous times after the fact then was told I was going to speak to the general manager. Never heard anything after. Cherry on top is that they sent me a letter to sign up for a service contract. I was completely taken advantage of being new to the area. I don't think anyone should go through that. Please do not go here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Five Star Experience
byon 10/26/2020
My wife started corresponding with Bill at Scott Honda a few weeks before we started to look at cars in person. He was very responsive via email and even took videos of the cars we were interested in. He diligently answered all questions we had and even came in early so that we could see the cars we were interested in. The whole experience was very low pressure, and he treated us with courtesy and respect the whole time. I was particularly impressed that he treated my wife with just as much respect as he treated me. This should be a given, but this has NOT been our experience at other dealerships. He followed up on every request we had while we were there in person and allowed us to talk things over privately when desired. We purchased a car on our second visit, and my wife and I are both really happy with the car and the sales experience. I am so impressed by this experience that I will like make the 1.5 hour drive back to Scott Honda the next time I need a car. I give Bill my highest recommendation!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Impressive
byon 08/27/2016
Dan helped me get my car in the color I so much wanted. He is exceptional at communication, responded timely to all my inquiries even after business hours. I hope Scott Honda realize how great of an employee Dan is. Thank you much
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great buying experience
byon 01/18/2016
The sales people here are very professional and responsive. We first tested a few cars and could not find a good match for our need, but we were never being forced to buy anything. Just before we about to give up, our sales rep Kevin Turner was able to go through the inventory again thoroughly and found a right match for us. The rest of the buying process was smooth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Service
byon 01/13/2016
I contacted Scott Honda after having a negative experience with a local Hyundai Dealership. I spoke to Armand Siolek as he answered the phone. I made an appointment for the same day to look at a new Civic and purchased that evening. I have purchased several cars in the past and this was by far the easiest and rewarding experience. I love my new Civic. I walked in with expectations from my phone call and they delivered. I was offered a fair trade for my Hyundai and was able to get in to a new Civic the same day. I have not yet utilized the service department but from the tour I received, I surely will. The complimentary car wash AND coffee help!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No-Hassle Sales Process
byon 12/31/2015
Bought a 2016 model and dealt with Cliff Ashamole who assisted all the way to the closing process. No pressure was made to us (mind you, we're ready for that just in case and would walk out in a heartbeat). But Scott Honda through its Rep Cliff only showed class and respect all throughout the buying process. There were obvious negotiations on the final price that we are comfortable with including the trade-in amount, and everything turned out well. Everything was laid out in detail -- the actual specs of the car, the dealer-installed accessories, our purchase of additional OEM accessories, and right down to the finance documents which our Finance Manager, Azad Yepremian, diligently walked us through despite the dealership already closed for the weekend. We've been having our other Hondas serviced by this dealership since 2001 and this is our first time to buy a new car from them. We're happy to recommend Scott Honda to anyone wishing to do the same. Their President's Award really isn't a fluke.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Scott Honda
byon 12/21/2015
My wife and I were looking to purchase a new vehicle and one of the many options we were considering was a Honda. So we met with Dan Lipchock at Scott Honda; he was a great person who treated both me and my wife with dignity and respect throughout the entire process. I am not one to be rushed into making a big decision, like spending a lot of money on a new car, and Dan was very understanding and extremely patient. After meeting with other salesmen/women at other dealerships and looking at other vehicles, my wife and I knew that we would be buying a Honda specifically from Dan at Scott Honda. He is a great guy. Very kind and trusting. I recommend that anyone looking to buy a Honda specifically meet with Dan Lipchock at Scott Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 12/01/2015
I went into Scott Honda on Black Friday, expecting to spend the whole day getting a car. The service was lightning fast, and even got to meet the owner Duke. My sales associate, Joe Fazik, was great and fit me to the right vehicle. I would recommend this dealership to evweryone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Seamless.....
byon 11/30/2015
The folks here are really good at what they do. During my buying experience, not once did I feel like I was being forced to buy anything nor did I feel pressured to buy anything at a price I wasnt comfortable with. I only looked at one car and its the one I ended up buying. What really sold me were little things that are often overlooked during the car buying experience. I was able to a service advisor and I also spoke to a sales manager. Both were very honest with me about the concerns and questions I had. Genuine honesty goes a very long way when buying a car even if its something I didnt want to hear OR would be information that would hinder my perception of the car and the sale. I appreciated that a lot. Although I know theyre in business to make money, that let me know they have at least some ethics in their business practices. Theyve put a lot of resources into their service center, only time will tell how good their service center and dealership is when I bring my car back for maintenance should any issues arise with the car. My buying experience was pretty much seamless. I spent a total of 3 hours looking at the car, test driving it, talking about price, talking to service and the sales manager and filling out paperwork. I was pretty well prepared before I started looking for a car about the model I wanted and was more than willing to walk away immediately if I sensed a long fight about price and other things with this process. Thankfully, it never got to that point. In my humblest opinion the good people at Scott Honda wanted to help me buy a car more than they wanted to sell me one. Special thanks to Dan Zink, Jason Sales Manager and Bill Monhollan for a pleasurable buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Scott Honda and Mongi are the best!!!
byon 11/12/2015
My experience at Scott Honda was stellar from start to finish. I would recommend them to anyone looking for a low pressure experience where your voice is heard and valued. Ask for Mongi. He is a wonderful salesman and saw me through the process from start to finish, with the exception of Bill who took car of the financial aspect. He was also wonderful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always an easy and great experience
byon 11/10/2015
Just leased our 9th vehicle from Scott Honda. Every time we go in it is easy and even fun. Great people, product knowledge, service and responsiveness.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent!
byon 10/19/2015
Leased an Accord Sport last week. Hiep Luong was excellent. Gave me a great deal and took care of every detail. Has been readily available for visits, follow-up emails and calls. Highly recommend Scott!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Car Purchase
byon 10/18/2015
I have been a customer of Scott Honda, West Chester, for over 25 years. I recently purchased a 2016 Honda Pilot from Scott, and was extremely pleased with the transaction due to the support of Marius Krawiec, Sales Manager and John Guth, Sales. I would highly recommend Scott Honda for a vehicle purchase and/or servicing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fair Treatment by True Professionals
byon 10/15/2015
I don't like buying cars. Frankly, I don't like buying anything. The whole retail thing, the second-guessing, are just off-putting. But most of us need a car. Treat yourself right. Its easy to see why Dan Lipchock wins so many awards. First and foremost, he treats customers with respect. He knows his products cold. He's fair, he's efficient, he's reliable. Want a hassle? Go somewhere else. Want a fair deal, good advice, and a pleasant customer experience? Come see Dan.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Satisfied Customer
byon 10/12/2015
I bought my very first car from Scott Honda, over 20 Years ago, so when I saw a used Pilot that I was looking for, the thing that made me feel good, was the dealership. I know from many people that they are not your "normal" dealership. From the receptionist, to Kelley and Paul in Sales, to the finance manager (forgive me, I forget his name) , everyone was great to deal with! It made the car buying experience painless and the relief of knowing that I have a certified used car and warranty, I could not be more pleased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome!
byon 10/03/2015
My second car buying/leasing experience with Scott Honda...loved both salespersons and experiences. Azad, now in finance, was very happy for me when I purchased my used Civic-he could tell I was so excited. Jayne helped me with the lease of a my new CR-V. I couldn't have been happier each time. I have every confidence in Scott's Service Department as well. I intend to service my new CR-V there also. Seamless!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience at Scott Honda
byon 08/31/2015
I just purchased my second car from Scott Honda. Hiep Luong was very helpful and attentive to my concerns. It is always a pleasure dealing with the Scott Honda family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very good car buying experience
byon 07/16/2015
I will return back scott if I have to buy another car in future. Awesome service. Sales rep Carlos surprised me with all prior work and made easy and smooth buying car experience. Thanks alot
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my new Piolet
byon 07/15/2015
Hiep Luong helped us from the moment we walked in the door at Scott Honda. We went to many dealers but Hiep sold us our new 2016 Piolet. He was knowledgeable and polite. Actually, all of the staff at Scott Honda was professional and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
What a Wonderful Experience at Scott Honda
byon 07/08/2015
My wife and I went on a search for a new car. We looked at Ford, Mazda and Honda and we ended up negotiating a sale on a new car at Scott Honda. We worked with Bernie Hughes who we found to be a very professional saleman. It is so refreshing to enter a dealership and meet with a sales person that doesn't feel compelled to put on the hard sell. From our perspective, Bernie couldn't have approached the situation any better than he did. As a result of how he treated us on our initial visit, I was very much interested in continuing to work with Bernie on the sale. We have purchased one other Honda from Scott Honda and we will continue to take our business to this dealership for the product they sell and the warmth they display their customers. We will also continue to give our testimonials to others in hopes that they will take their business to Scott Honda as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
At Scott Honda, our team is devoted to helping and serving our guests to the best of our ability. We believe the cars we offer are the highest quality and our goal is to help you find the one that is ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.