Piazza Acura of West Chester
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Service Review
Written by 06/08/2013
onI dont know who is filling out the previous surveys but my experience with Piazza was lack luster.
1. I stopped in for an oil change, and a unauthorized service package was done. I was not told about this until I was paying my bill and an extra $175. was added. After I refused to pay this I returned for service a few months later, and Guess what? No more courtesy car washes.
2. The free shuttle I was told was available when I purchased the my car, I was later told that I could not use because I was a few miles out side the 10 mile limit!
3. Maintenance warranty that I was sold as a Acura warranty was not Acura. So when I called Acura for a dispute I was told it was not there warranty so it was not their problem. (dislodged sun roof)
4. High cost for service I needed a new light bulb for my head light, I was quoted over $300. for this. I had it done by a local mechanic, $45. Light was from Phillips and was identical to the Acura light.
I asked a few other Acura owners and most had told me they are to expensive. I do think the quality of work was good. And I like my car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable