Land Rover West Chester
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Dealership Service Review
service Rating
Worst service experience
Written by 01/29/2012
onDropped off my car the previous night for a morning appointment. Thought they would have looked it first thing in the morning and have an answer for me in a timely manner, but instead I had to call and check on my car myself. At first when I called they were busy so I called again an hour later, left a message since the service advisor that wrote up the service order was not available, he finally call me back after 3 p.m. To find out that there was service recommendations required at over 2400 dollars. Some of the recommendations were good but when he spoke on things that I had done less then three months ago I started to question everything else they told me, so I declined the services and picked up my car.
Attention to all Land Rover and Jaguar Owners: If this is the type of service you are looking for, go to this place they seem to be experts at racking costs for unnecessary work. To the owners, its a damn shame your selling two great brands. Please dont let the service department run down the dealership
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable