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Humes Chrysler Jeep Dodge Ram


1010 Rte 19 N, Waterford, PA 16441 (map)
Today 8:30 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
They smile as they take you to the cleaners
Written by tablefat on 04/27/2013
If you think 1K off of MSRP for a loaded Durango and an under-valued trade is a gift from God, give Brian a call. I should have known better when my Edmunds solicitation for an Internet Price for the vehicle came back as the MSRP. They had a different vehicle that I was interested in, but couldn't be located. Finally, they realized the Manager's wife had been driving it. This vehicle was being treated like a demo, but not placed "In Servide." They will give you the manufacturer's warranty + any miles already accumulated. Not only did Humes expect MSRP for this one, they put some extra do-hickeys the Wife wanted (pin striping & moldings, etc...) and wanted Retail for that too. When I settled on a vehicle, the trade-in value of my vehicle was quoted at the very lowest number given by KBB and Edmunds. This was Non Negotiable! My salesman, who I refuse to rename, thought it magnanimous to not only give me the Dealer Rebates, but offer me a generous 1K off of MSRP (which I could apply to the value of my trade and save on the overall taxes assessed on the sale). When I showed the many quotes from around the internet for thousands less, he advised me to purchase from them. He stated "He doesn't work for free." He stated that they have a couple mechanics that do Manufacturer Warranty work and a lot more mechanics to work solely on Humes vehicles. Although their Service Policy may be attractive to somebody who wants to be treated better than the fray, I feel it speaks to an attitude problem that runs deep within their dealership.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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humeschrysler on 04/30/2013
Dealer Response
Please accept my sincerest apologies for what has taken place since visiting our dealership. This is not how we do business and the service that you received was unacceptable. If you could please contact me directly, I will do everything I can to rectify the situation and show you that we do greatly appreciate you choosing Humes to assist you with your automotive needs. I look forward to hearing from you and delivering the customer service that you deserve. Sincerely, Greg Humes
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