Tom Masano

by jeffc on 01/24/2019

I bought a used Ram 1500 in October of 2018. I was told they put new tires, brakes, and rotors on it. Within a day or 2 I heard squeaking and let Curt Brown (who I bought it from) and he stated it was because they were new. not too long after I took a an hour trip. Once i got to 55-65 MPH, there was a terrible shaking and the right front air pressure monitor stopped working. After going back and forth with Curt about it being low tire pressure, they finally agreed to take a look. In the end they had Savage61 correct the issue(s). Over the course of the next couple of months the squeaking got really bad. So, as per their example and mentioning multiple times that they aren't as proficient with Rams, I took it to Savage61 to get the squeaking looked at. Savage61 said the brakes and rotors were all bad. Within 3 months, less actually as the squeaking was happening the entire time. The cost for me to have it repaired was 1300+. I attempted to get a hold of Curt multiple times with no reply back. Finally, after threatening to make a call to speak to a manager I got a response (shocker). I explained that brakes and rotors should last MUCH longer than 3 months and I would appreciate some reimbursement for the cost. They refused and said they stand behind their work, even though the brakes and rotors went bad within 3 months. It is VERY evident that once they make a sale, they could care less about the customer or vehicle they sold.

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