Phil Fitts Ford Lincoln

by Dave on 05/03/2019

Our first time and most likely last at this dealership. The only thing that was nice was Boone who we worked with ( and for being there just two months he did ok. However the manager Eric was not willing to move over two hundred dollars. Then after a hour to fill out paper work, we finally drove away. And on our ride home seen the gas tank was almost empty, so having to stop and get gas to make our 90 minute drive home. Not so happy

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by DaveC567 on 06/28/2018

My wife and I decided to go Phil Fitts Ford, In hopes of finding our dream vehicle. We found our vehicle, The sales rep, Ben H. Was super helpful, had a lot of knowledge and helped us in making the decision in purchasing our new vehicle. The process of purchasing from this dealership was smooth, easy and fast. I would definitely deal with this company againand have already started recommending to friends and family to swing on by and check them out. Everyone is super friendly and helpful.

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by Oldman4734 on 04/21/2017

Hello. I recently went to look at a 2013 Ford f450 $44,800 truck on March 8, 2017 at Phil Fitts Ford to purchase. The truck looked get other than the drives side front tire looked pretty worn on outer edge. The salesman Mike LePore stated that he was going to run it through the shop and have it looked over and get the vehicle inspected. I said great . I spoke to the salesman Mike on March 9, 2017 and he said that the service department was taking care of everything. So I got the check for the truck from my Credit Union March 10 2017 and drove one hour and 20 minutes to the dealer to purchase the vehicle. Upon getting to the dealer I noticed that the drivers front tire was still on there. As I spoke with my salesman he stated to me that nothing was wrong with the front suspension of the vehicle and that that front tire did pass inspection at the minimum clearance. He also stated that they put new brakes and rotors on the truck so it would pass inspection. I was a little upset that they did not put a new tire on the front of the truck after I stated if they would put one on if it was bad I will pay to replace the other side . After talking to my salesman for a bit I decided to just buy the vehicle in trusting in him that the vehicle was good to go seeing that they just ran it through their shop and inspect today. A few days later I noticed that the truck kept pulling to the left if I didn't have my hand on to the steering wheel so not to keep it from going into the other lane . 18 days it took me to finally call the dealer about it. In the 18 days of driving it I noticed that the Air conditioner also was not working and the back up assist wasn't working either. So I called my salesman Mike was very understanding with my situation and asked me if I would like to talk to his sales manager about the issue. The sales manager Dom Dimeco didn't see my situation as to being too serious . He more or less just came right out and said that I had bought the vehicle like that and that there was nothing they could do for me. After I hung up with him I called the service department and spoke to Kevin Witty (great guy) to set up an appointment to bring my truck in on 30 March so they could go over this again. I decided to take the truck to a local Ford dealer in my area to have them look at it to see what they have to say. I took the vehicle to Shultz Ford in Harmarville on March 29 2017 and they looked it over and their service department and told me that they did a front end alignment and that the tie rods and ball joints we're good but something was still making it pulled to the left as you drove . The next day I drove to Phil Fitts on 30 March to have them look at it again. I went over the truck with service manage Kevin Witty and the mechanic (who was also a great guy) and nothing was wrong with The ball joints or tie rod ends. I also mention to them about the air conditioner and the break back up assistance that was not working . They told me that I would have to take it up with my salesman which I did. Mike Lepore is a very good guy and I also spoke to him, he had to go and get the sales manager to discuss this issue with me because it had nothing to do with the service department. Sales manager Dom Dimeco would do nothing about me purchasing a $45,000 car with a bad front tire.! He said the best he could do was let ME purchase two tires for the front end after spending $45,000. He finally did drop the price of the tires from $470 to $300 (oh gee I buy 45,000 truck and have to put tires on it) . After three hours of nothing but negativity I finally caved in and said the heck with it I'll buy the tires . I told them that this is very bad Service and that I was going to file complaints with Ford Motor Company, the Better Business Bureau and my Pennsylvania state Attorney General's office about this issue. The dealership wound up not having the tires and would not have them for another four days. So therefore I would have to drive out to the dealer again and another $50 in gas just to get there and back . I feel they sold me a very expensive vehicle and are not backing their product after 18 days of owning it. Can somebody please assist me with this . Thank you Bill

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by BusyMom4884 on 08/03/2015

I traded in a 2008 GMC Yukon and purchased a used 2014 Ford Expedition.Becki was helpful working with me on-line and setting up the appoibtment. Darius worked with me. He was friendly, personable, not pushy. The process was quick and easy.

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by marjus54 on 07/23/2015

I was very happy with my whole experience with your dealership. Everyone helped out and were so caring and friendly. Love my new Fiesta and would highly recommend your business to everyone, Thanks so much!!

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by Theo5995 on 07/17/2015

This is my 5th F150 I have purchased from Phil Fitts. I always deal with Albee Mangino and and most pleased with his services.

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by NewEscape2547 on 06/30/2015

My new Escape is great! It handles well, it's easy to drive and it looks spectacular. I haven't bought a new car in nine years and this was worth the wait. My experience at the Phil Fitts Ford dealership was a true customer satisfaction experience. In fact, they exceeded my expectations. Darius listened to what I needed and located the exact car for me. Thank you!

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by impressed7070 on 06/26/2015

I purchased a 2015 F-150. The new building looks amazing, the staff is super freindly, and the experience was perfection!

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by Jdub007 on 06/23/2015

I bought an f350 lariat diesel. I love it. It has plenty of power to handle anything I throw at it. My salesman was satisfactory and I would buy another vehicle from this company.

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by Tlt90210 on 04/17/2015

Plain and simple....Best car buying experience I've ever had!'

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by bakersecret on 11/08/2014

Great crossover it's my second one love it. Phill Fitts great dealership. See Albee Mangino he will meet all your needs.

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by suvsuv on 03/14/2012

I've purchased a number of cars & trucks here. Always treated very well and have received a great deal, including trades. The best staff I've ever worked with, and I've done business with every dealer in town at one time or another. I now buy here exclusively.

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by 0046 on 07/31/2007

This place is no better than any other dealership. They will try hard to put you in anything just to get you to buy even if it is not what you went there for. The used car manager is not to be trusted whatsoever but the general manager of the store seems to be a decent guy. The owner could care less about the place as one would see if they just walk in the door. He also refuses to take customer calls or return them. If you have a complaint...you are out of luck.

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