Montgomeryville Acura

I have taken my car there several times and each time the same experience: rude and overly priced labor charges. No regards for customer's convenience. Service staff behave as if customers are stupid and just came to city from the country side. What is more: their free car wash (as they promise to do after the service) does not work or they conveniently forget to wash the car. Unfortunately there is no other Acura dealer nearby otherwise I would have abandoned them long time ago. They are in business because Acura (American Honda) has made parts so specific that they are available only from Acura dealers. WIth car industry dying, I wonder how long this Acura dealership will continue to be rude and un-friendly.