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#1 Cochran Buick GMC of Monroeville

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#1 Cochran Buick GMC of Monroeville
4520 William Penn Hwy, Monroeville, PA 15146 (map)
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Service Rating
3 out of 5 stars (6)
Recommend:
Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
should not be Edmunds dealer
Written by yosemite85 on 07/24/2014
Have dealt with Cochran for over 25 years. went to Cochran to buy a new Regal AWD. They did not have colors I wanted. I went on web and found at least 3 cars at other dealers. Instead of buying directly from other dealers, I sent this info to Cochran thinking they would get me the vehicle. Boy was I wrong. They dragged their feet until most of those cars were gone. Then they said they found one, but they wanted $3000 more than the Edmunds price. Edmunds price was $32500 They wanted over $35000. In addition the Edmunds value on my trade in was $17000 , they wanted to give me $15000. The whole experience was awful. They wouldn't even try. I thought they were suppose to meet Edmunds price. Not evn close. I have purchased over a dozen cars from them in 20 years. They have lost a good customer and Shawn S and his manager are the reason.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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number1cochran on 07/31/2014
Dealer Response
We understand your disappointment if your car buying experience hadn’t worked out as you’d hoped. We’re very sorry to hear this. There is a limited supply of vehicles with the special interior you’d requested, although we were able to track one down for you. Unfortunately, this interior package is an upgrade and is priced higher than the base model you originally researched on Edmunds. The cost we quoted for the premium package was based on Edmunds pricing as well. Again, we’re sorry you’re disappointed, and your business over the years is very important to us. We would certainly appreciate your giving us the opportunity to mend our relationship.
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