Lehigh Valley Acura
Customer Reviews of Lehigh Valley Acura
Car Purchase. Flawless purchase.
byon 03/17/2023
Bill and Eoin were extremely helpful and responsive throughout the entire process. I couldn’t have asked for it to go any more smoothly. For anyone looking to purchase an Acura, I recommend going to visit them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Annual inspection and emissions test.
byon 03/19/2023
Great work as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Purchase. Flawless purchase.
byon 03/17/2023
Bill and Eoin were extremely helpful and responsive throughout the entire process. I couldn’t have asked for it to go any more smoothly. For anyone looking to purchase an Acura, I recommend going to visit them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Serviced my Acura Rdx
byon 03/11/2023
It was my first time at the Acura dealership. I Serviced my Acura Rdx and they fixed the problem same day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 03/10/2023
Decided to schedule my service with the dealer again after having a good experience with the complimentary first one after buying my vehicle.. will not take it here again. I was recommended to have services done on my car with 15k miles on it which were unnecessary and going to cost over double the original amount stated when appointment was made. Appointment time was for 10:15AM. I called around 1:30PM to find out how much longer since I was told it should be done before noon and was then told it “should” be done around 3:30?! Went back to dealer after 3PM on my own to see how much longer and see my car sitting outside, finished, with no call received that it was ready. I live an hour away so basically my whole day was wasted waiting for my car to have a simple oil change and tire rotation. What is the point of making an early appointment? Overall, the two men I dealt with were nice but I felt I was just taken advantage of being a young woman and would have paid over $400 not knowing any better if my husband didn’t call. The computer system was also not updated in my car once it was completed so it still says I have 10% oil and the required maintenance due light remains on.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Service
byon 02/02/2023
I can not say enough about the service department. Whenever I go in, they are professional and great to deal with. They make you feel comfortable the moment you walk in and go over everything that needs to be done. Excellent experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Acura service on tires
byon 01/24/2023
Acura service was timely, problem solved and price was right--plus a carwash!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Set of tires mounted and balanced
byon 12/27/2022
Work was done in a timely fashion. Price was in line. Advisors were kind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Heating Steering Wheel Installation
byon 11/26/2022
I brought my RDX to the dealership to have a heated steering wheel installed. The dealership was clean and the cost was discussed prior. The installation was completed in a timely manner. The only issue was the steering wheel was installed well off of center.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
VERY GOOD….except…
byon 11/18/2022
I have been a many time service customer. I have always found their service work and check in process to be excellent. I have found the last two occasions (the latest yesterday) that apparently no protective cover was placed over the floor mats. Their were substantial greasy foot marks all over the floor mat along with black scuff marks on rocker panel entry area and black finger marks at the hood release under the dash. Again….beyond these comments I continue to enjoy the great mechanical work and customer service they provide. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change and five point inspection
byon 07/12/2022
From the moment I dropped it off to the moment I picked it up they were all extremely courteous informative and patient while I determine what services needed to be done now versus later there’s never any question they’re willing to do whatever I ask,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrible service
byon 07/11/2022
$47000 for a car and the dealership wants me to pay for the brakes to stop making noise. Car is a 2021 and has only 3700 miles on it. Service advisor told me it is an issue on the 2 previous years but no service bulletin on my car so I have to pay for the repair. to add insult to injury they wanted $35 for a tire rotation even though they had the wheels off to check the brakes.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Love this dealership!
byon 06/15/2022
Always a pleasant experience here
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Damaged brand new car
byon 06/04/2022
My 2022 tlx was in for an issue with condensation and the auto high beams coming on at all times. An employee lost control of a cart in the shop and it struck the side of my car causing a dent. I was told as I was leaving and walking to my car
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Car
byon 05/25/2022
195 just to check on a car and gave me a car wash I think I pay for a car wash..
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent Service as Usual
byon 05/12/2022
Lehigh Valley Acura has been my “Go To” Dealer for over 15 years. The excellent service experience along with the quality vehicles has kept my business. Bought 5 Acuras from LVA.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
worst car experience ever
byon 11/05/2018
bought a used 2005 Kia Sportage from Lehigh Vally Acura and 1-1/2 days after I drove it of the lot a check engine light came on for the catalytic converter ( a very expensive repair) I brought it back they cleared the code and 5 minutes later sent me on my way saying everything was fine.. the light has since come back on more and more frequently and nothing was done about it (just cleared code each time).. on top of that I had to replace the radiator after 1 month.. then the water pump 2 weeks after that.. then all the spark plugs and wires.. (very expensive car so far) but wait it gets worse.. so now I need a new fuel filter and fuel pump (another expensive repair) and on top of that after the check engine light started coming on every week I had them look at it again and now that it has been a year they say I need a new catalytic converter and it will cost me $1200.. didn't need it when I first bought car but need it now that its been a year.. I'm a single father with 2 young kids and needed an affordable dependable car.. the salesman said this car was checked from top to bottom and everything checked out.. then the shop manager just told me it was my fault because I bought a 13 year old car and should have expected to have to make repairs and if I had just bought a brand new car none of this would be happening.. so a car that was recommended to me by these guys all of a sudden is a money pit and I should have known better is what I am told.. never again will I spend a cent at this place.. can't stand a company that does not stand behind a product they sell.. Thank god for Star Auto Mall not only did they pay off this piece of junk that Lehigh Valley Acura sold me they got me into a 2017 with 12,00 miles for almost the same payment.. will never consider Lehigh Valley Acura again .. very dishonest
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Certified TL Purchase
byon 07/28/2013
After searching for several months for the perfect certified used car I found it at Lehigh Valley Acura. From the minute I walked into the dealership I felt like I was being treated like the only customer that mattered. I worked with Bill C. who went over the vehicle in detail. Bill understood the car, the technology, and had a great knowledge about the brand and its history. He was able to answer all the questions including what Acura had done to make the model I was looking at better than the last one. Bill not only communicated his passion for the brand but he made me feel like it was truly genuine and not just for sales. After a few days of talking and negotiating we were able to reach a deal. The experience was stress-free and fun (which is impressive for a purchase this big). Thank you for the help and assistance. I love the car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service at lehigh valley acura
byon 07/24/2007
I am a former resident of Pa that now lives in NC. When I visit friends and family in PA I make sure it is when my car needs to be serviced. I own an acura tsx. The service is outstanding and the service manager and advisors are very friendly and helpful. They do not try to sell service that is not needed.
- Recommend this dealer? Yes
