Thompson Toyota
Customer Reviews of Thompson Toyota
Knowledgeable and Fair
byon 07/21/2014
Adam, our sales consultant, was determined to meet our needs. If he was uncertain of an answer, he told us so, then proceeded to find the answer to our question. Even after the sale, Adam is continuing to reach out to us to see if there is anything he can assist with. We investigated the price at three different dealerships via their internet sales departments; Thompson's price was very competitive. Thompson's motto of, "Exceeding customers' expectations" is true to form so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Recommend Adam R
byon 05/12/2014
Adam R was great! My husband had purchased one of his first vehicles many years ago at Thompson Toyota and wanted to return. When we pulled into the parking lot, Adam was there to greet us with a big smile. Not only did we purchase one Toyota...we ended up purchasing two! No pressure either! Just good and kind salesmanship. Two dinners from Perkins were thrown into the deal as well! The follow-up call from Adam the following week-end was an extra bonus! THANK YOU AGAIN! Susan F
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
a woman shouldn't shop a car at Thompson Toyota by herself
byon 02/23/2013
Since there were a lot of good deals during president day sale, my wife decided to look for mini-van. I was very busy with my hospital works and I didn't have a chance to help her. She decided to get mini-van with "fully loaded"options and was told that there is a car she was looking for. They didn't offer her any package or option (it is fully loaded!) and we signed the paper work and drove a car home last night. While I was driving, I realized that a car doesn't have HID light. My wife had eye surgery and has difficulty seeing at night time, and it is important feature for safety. I called right away and told them that the car doesn't have HID light, and nobody explained to her that it has to be purchased separately. I told them I am willing to pay the difference for the option since it is really important for my wife. They said that they explained all features to my wife, and they are not willing to do anything. I literallly picked up a car and drove 12 miles home. They told me that it is already "used car". How do many woman know all technologica features about a car? If she was told that there is optioni for HID light or this car was not fully loaded, we would have looked into that. We just took their words saying that "it is fully loaded" I am feeling so bad too that I just took my wife's word blindly. The dealer refused to do anything. Their answer is that we delivered a car. It is really unfortunate and sad situation. I don't know what to do so I'm sending e-mails to everywhere. I purchased "$45,000" car, and they refused to provide the thing I really needed because I just drove a car home.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Dealership
byon 06/28/2012
I purchased a Toyota Prius V from this dealership and love not only the vehicle, but the purchasing experience. The salesperson that I worked with was helpful and made the buying experience stress-free. I would highly recommend this dealership to everyone. I never felt pressured and all of my questions were answered. I feel like I got an excellent price for my trade-in and the warranties/incentives that Thompson Toyota offers cannot be beat. This is a great dealership that I will be a loyal customer to!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
pleasantly surprised
byon 06/27/2012
normally I hate dealing with car salesman and car dealerships they usually don't listen,are pushy and try to sell you options you don't need and take way to much of your time to finish your paper work once your deal is done. I recently purchased a new Toyota Vensa and couldn't have had a better expierience. I walked in off the street to a very busy dealership and was immediately assigned to Tom Messina who listened to what I wanted, explained the cars features and treated me fairly and honestly without laying out the usual car salesman BS . Once the deal was made he expedited the transaction and made it as easy and convenient as possible even sending a driver to pick me up at my home the next day so I wouln't have to get a ride to the dealership to pick up my new car. Everyone I came into contact with at Thompson especially Tom treated me like I was a member of their family and I can't give any higher recommendation then that!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A cult dealership
byon 12/10/2011
I didn't know that we have a cult dealership until I stoped by this dealer last week. I told them I already went to another dealer already and I just wanted to talk about the price. They said I have to test drive the car in order for them to sell me the car. I just left and they don't care. They just want to waste my time b/c the dealer is empty, no customer. If you go to this dealer, you should ask them [violative content deleted] in order to buy a car from there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Love my Matrix!
byon 09/17/2007
I bought my first Toyota (a Matrix) a few weeks ago at Thompson Toyota. The entire experience was flawless from beginning to end. My salesman, Frank Nocero was with me 100%. We worked together to get me in my Matrix efficiently, professionally, and with a personal flair that made me relaxed. I am not the tallest person, so when I got the car home, my much taller boyfriend noticed a surface scratch running a good bit of the roof. I called Frank, he got me right back up there and the scratch was buffed out in about an hour. It looks - well - brand new ! ! The salesmen were friendly and professional, the service group was very informative and I will use Thompson for my general maintenance. Thank you! ! Vicki from Warrington PA
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Since 1969, our success at the Thompson Organization has been built upon our commitment to customer service and excellence. Jack Thompson opened our first Toyota dealership in 1969, and with hard work and perseverance, we expanded to seven rooftops over the years. We are proud to provide competitive values on the best new and used vehicles today, all backed by service and parts teams dedicated to ensuring our customers' continued satisfaction. When you purchase your vehicle from us, you'll be treated with courtesy and respect by our friendly, knowledgeable salespeople who genuinely care about your concerns.
2 Comments