Jeff D'Ambrosio Dodge Chrysler Jeep Ram

Terrible experience, just awful after signing deal. Matt S. deceiving and dishonest. Rich in Finance was inappropriate. & told me I'd better stop complaining or I'll get nothing. Then said he would get me my tow package for the used wrangler Sport I purchased. They said I could have my tire cover as well(all said before I Signed the deal).No one would address giving me my tire cover, not once addressed after leaving multiple messages. And indeed I got nothing and all I asked for was a fair deal. I called every day left messages. Usually only receptionists put me thru to VM. It was an exhausting period of time from the time I signed the papers w/my trade-in, until over a month later. Before the signing they told me what I could have. Then after signing it was quite the opposite and they were more than happy to give me details they did not offer before signing, stating they would not give me what they originally told me! Not a knowledgeable bunch. Everything Matt said was not truthful. He told me I could have car for19G w/ my trade-in (the whole deal was done in front of Patrick who was training)but on paper, I signed, it said differently. Then said I could have copy of what I signed then called and said I could not have it till cars exchanged.... Then called and said I could have a copy! This was over a 3 day period. So I ended up with a used Wrangler with no accessories as promised for the same price it would have cost me for a new one! And in exchange they received my Jeep Wrangler with snow plow, hitch, controller and my tire cover for... free. They were terrible! First Rich would say we are waiting for prices for tow package and then say the parts are coming in and to call Matt to find out if they are in. Then Rich and Matt told me to make appt w/ U-Haul and they will have me pick up the check to give to Malvern u-Haul. I then went to pick up check and Matt did not have it! Told me to come back for it. Then I called Malvern U-Haul a few times and spoke to Michael and Shannon who didn't know anything about my tow package that dealership was to give me. I called dealership and receptionist told me check was a mere $200.00. I believed I got scammed. This dealership is dishonest and know very little about their products/autos. I feel like this is a nightmare. With so much I have documented of what happened over more than a month, it would take forever to write here. I haven't even gone 200 miles in this Wrangler!! I have no where to take it without my tow package promised. and never got my tire cover I repeatedly asked for. Also they said they would go over the copies of the papers I signed when I took in the trade-in and when I got there they didn't even offer me to sit down at desk to review papers! the new guy Patrick met me as I was walking in the door , I had to ask to sit down and Patrick and Matt still did not go over the papers w/ me! Beware , they are not reputable. I would never go back nor recommend them to anyone. Videon Jeep gave me a much better deal and it included a new wrangler Sport & a lot more than I got here!! I regret not going with Videon who were honest unlike D'Ambrosio. I am sending a report to the better Business Bureau.