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North Penn Mazda


181 Bethlehem Pike, Colmar, PA 18915 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Rude Sales Manager
Written by OLDman317 on 08/08/2015
I was working on a deal via text with a salesperson. We were going back and forth regarding a deal and were probably getting very close to a number when I did not hear back from him for quite a while. I got annoyed and said that this was typical from this dealership as in the past I was promised that they would look into something that they never did. So I thought that Id try with a different sales person as he seemed to be more customer oriented and not just wanting to sell you a car and then be done with you. The salesperson said that he was with a customer and I wrote back sarcastically "what am I...?" The sales manager called and left a voice mail that was bar none the rudest that any vendor has ever communicated to me. Told me to never contact the dealership again, stop wasting their time, that they have real customers wanting to buy cars, and to stop playing games. I called this so called professional and gave him a piece of my mind. There was no intent on my part for any of his accusations. I was sincerely trying to get a good deal on a Mazda 6. This type if treatment is unacceptable. Customer Service Quality of Work
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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joemags on 12/16/2015
Dealer Response
My name is Kyle Neith. I am the manager being mentioned in this review. We run a family owned dealership for over 40+ years. We take great pride in the way we treat our customers. We are human and do make mistakes. I'm truly sorry David M. felt this way. Although, this is what really happened when he received a phone call from me telling him he was not allowed to purchase a vehicle from North Penn Mazda. This all started when my salesperson came to me showing me a vulgar text message he received from David. The text was so vulgar that Car.Com would not let us post it. I will not allow any person to talk to my sales staff like that. That is only the beginning of David's kind words for us. He also threatened me and my sales staff. He then posted this review on every website.
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