Baglier Buick GMC

by Megan Hepler on 10/04/2023

I came in with a budget and plan of what I wanted and Brock and Matt helped me find the perfect car for me and plan that worked with my budget! I was a painless and smooth process!

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by Prudence on 04/11/2023

Geno Malloy was excellent. Very professional and knowledgeable. I greatly appreciated all his effort. He understood my situation in needing a dependable, reliable car and with his effort/guidance I was able to get a car that I needed. I really appreciated all his kindness, understanding and effort. I could tell that he really cares about his customers and that means a great deal. Will definitely be recommending Baglier, especially Geno to family and friends. Geno made the purchasing of the car effortless, especially at a time when I was not planning on purchasing a car at this moment but due to an unseen situation, i needed to. Thank you so much Geno, your the best!!!!!

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by Valerie on 03/10/2023

Great experience at Baglier. Friendly staff and quickly got me the car that I wanted.

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by JoanneDMel on 06/18/2017

Pleasurable, quick service with excellent results

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by Kimondavid on 10/15/2016

I had for many years always purchased my vehicles at Baglier Buick. I had owned every Buick ever made with the exception of the Century which I simply never really cared for. I loved every one that I had ever owned. It was a wonderful experience dealing with Baglier as it was like family. For many years Dan, who sadly passed away a few years ago, was one of the warmest human beings I have ever met in my lifetime and such a pleasure to do business with as well. So rare in a car buying experience or for that matter any other business dealing these days. I have to admit that I lost respect for American made cars back in the late 1990's with the quality that was being produced back then and I had started buying foreign made vehicles. Nissan and Hyndai were my new car purchases. I had been fed up with having to replace brakes every 10,000 miles and having only replaced brakes on the foreign cars at about 50,000 miles. My father had worked for many years at Fisher Body and back then GM was producing cars that were cars of the year in every category. I have noticed that the quality seems to be returning back to the Buick line and I had to go back to find out. I have to say that it was like returning home going into Baglier Buick. Dennis is still the owner and as usual he is surrounded by amazing people that will treat you like family and not like a fast talking car salesman. Derek Gallo knew Dan very well and was trained by him and he also has his caring and genuine personality. Any one looking to purchase a new or used car would be so fortunate to deal with him. A true asset to the dealership is Ashley Binus. She is someone who does it all. Professional, warm, sincere and genuinely caring, She led me to come in for a test drive. She had everything so arranged and perfect upon my arrival at the dealership and with the assistance and support from Derek it made for the best car buying experiences that I have ever had. Ashley is one very unique and special person that would make any one so welcome and taken care of. I can not find enough words to describe how wonderful this experience was. Baglier Buick by far is not like every other dealership around the Pittsburgh area and it is truly a warm, caring and genuine experience for any one and so well worth the drive a little farther outside the city.

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by JoyceAnn91 on 10/04/2016

The power steering was leaking and needed repaired . Although the service department was booked, we were able to turn in the car. With a promise to repair the car as soon as they could work on it. Within 24 hours, they diagnosed the problem and found an additional safety problem. Both were repaired within the estimated cost and returned before our scheduled appointment.

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by stupidone on 09/28/2016

I brought mt 2013 GMC 2500 HD in for a blower fan problem. You put it on the compute and it tould your mechanic that nothing was wrong so that was it I paid for the diagnostics test and was sent on my way. I did about 10 minutes of research and found out that te Blower motor relay was the problem so I bought on through Amazon.com for 40 some dollars and installed it myself. IT WORKS NOW . You service needs do do a little research when a costumer tells them whats going on instead of relying on the diagnostics

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by BATMAN1075 on 04/02/2016

They are Great people to deal with. They have a Great service Dept. to.

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by mdw2565 on 11/07/2013

We had been looking to tread in our Volvo XC90 which had been nice but becoming expensive to maintain. My wife test drove the Enclave and fell in love with it. The dealership went out of their way to get us the appropriate vehicle, and they gave us a nice deal on our new vehicle as well as our trade in.

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by coakub on 08/09/2011

This is a copy of an email sent to a local news station. I also called another station that was very excited to share my news with Pittsburgh. I have been dealing with Baglier Mazda's service department for one month. My 2010 Mazda3 purchased in November broke down with 19,500 miles on it on July 11th in the middle of the night. The car was then towed to the dealership through Mazda Roadside assistance since it is the closest. I called the next morning to see how long it would be before my car could be looked at or repaired, warning them that I was pretty sure it was a clutch failure. I was told that they didn't know how long it would be until either would be accomplished, and it ended up taking 2-3 days before they could diagnose it. I was then told it was a smoked clutch and would not be covered under warranty(seeing as clutches are only covered 12k miles/12month), I said that there was no way that I caused this damage and that it had to be a defective part, and I was not going to pay for a defective clutch. I finally agreed for a tear down, and the parts were pulled out and the service manager informed me that they were not defective. I insisted on seeing the parts myself, which he did allow and he tried to tell me that the parts were evenly worn down and it couldn't possibly be due to a failure. I did not believe him, so after speaking with Corporate Customer Assistance, it was suggested that I take the parts to another dealership for a 2nd opinion. The parts were brought over to Monroeville Mazda, and within 5 minutes of seeing the parts the mechanic there agreed that they were defective, as the plate had uneven wearing causing the disc to shred. The mechanic told me that if the car had been brought into his dealership, that he would have it covered under the drivetrain warranty. After hearing this I called to speak to the service manger Dave Balash, who I ended up leaving two messages for and informed them that this was urgent that I needed to speak with him immediately. At this point my mother stopped over to see what was going on, she was told by Dave that he spoke with Monroeville and that they told him it would not be covered under warranty, and when I asked Monroeville if this was true, they informed me they never spoke with Dave and that they just got off the phone with Tom Dequilo(No idea how to spell his last name but that was how it sounded). The service manager at Monroeville told me that I needed to bring these parts back to Baglier so they could be inspected by Mazda. My Fiance and I then brought the parts back to Baglier, and while speaking with Dave, I told him what he said to my mother, he denied this and when I said he was lying to me he flipped out on me screaming that I need to pay the 175$ in labor fees and get myself and my car out of his shop. When I told him that I wasn't going to due this because the car was defective and I will not pay for repairs on a defective part, he yelled at me more saying I will not be getting my car back and to leave. The entire process was so traumatizing that I ended up falling to the ground in tears, unable to control myself and am now terrified to return to deal with this man. I returned to the dealership the next morning, to speak with the owner about the poor customer service, but was unable since he was in a meeting, Matthew Keene(new car sales manager) did speak with me and attempted to find out information for me(with little progress). I never heard back from the owner, and Mazda corporate seemed to have little interest in the events that had happened before that point as well. It had been decided, though, that pictures of the parts would be sent to the district manager and that engineers in New Jersey(I believe that is what they told me). I did agree to pictures being sent but Dave refused to let me, or even Matthew see the pictures. After the way he has treated me and has obviously lied to me at this point I do not trust that he sent pictures of my parts(not to mention you can't fully appreciate the damage on this clutch without having the parts in your hands). A few days after this incident I called Baglier for an update, they said they had no news and that someone was supposed to call me and have me call Customer Assistance(which no one did). I called Customer Assistance and was then informed that apparently Mazda was also going to deny my claim, even though their trained mechanics and every other mechanic I have shown pictures to, all agree that its defective. At that point I no longer know what to do, but decided to contact the news to see if there was anything you can do to help me, or at the very least, get my story out there so other people won't have the same treatment I have gotten from this. There are many other examples on the internet of other people having the same issues with their car, but most did not fight as much as I am trying, and the ones who are, I don't know how to get in contact with them.

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