Baglier Buick GMC

This is a copy of an email sent to a local news station. I also called another station that was very excited to share my news with Pittsburgh. I have been dealing with Baglier Mazda's service department for one month. My 2010 Mazda3 purchased in November broke down with 19,500 miles on it on July 11th in the middle of the night. The car was then towed to the dealership through Mazda Roadside assistance since it is the closest. I called the next morning to see how long it would be before my car could be looked at or repaired, warning them that I was pretty sure it was a clutch failure. I was told that they didn't know how long it would be until either would be accomplished, and it ended up taking 2-3 days before they could diagnose it. I was then told it was a smoked clutch and would not be covered under warranty(seeing as clutches are only covered 12k miles/12month), I said that there was no way that I caused this damage and that it had to be a defective part, and I was not going to pay for a defective clutch. I finally agreed for a tear down, and the parts were pulled out and the service manager informed me that they were not defective. I insisted on seeing the parts myself, which he did allow and he tried to tell me that the parts were evenly worn down and it couldn't possibly be due to a failure. I did not believe him, so after speaking with Corporate Customer Assistance, it was suggested that I take the parts to another dealership for a 2nd opinion. The parts were brought over to Monroeville Mazda, and within 5 minutes of seeing the parts the mechanic there agreed that they were defective, as the plate had uneven wearing causing the disc to shred. The mechanic told me that if the car had been brought into his dealership, that he would have it covered under the drivetrain warranty. After hearing this I called to speak to the service manger Dave Balash, who I ended up leaving two messages for and informed them that this was urgent that I needed to speak with him immediately. At this point my mother stopped over to see what was going on, she was told by Dave that he spoke with Monroeville and that they told him it would not be covered under warranty, and when I asked Monroeville if this was true, they informed me they never spoke with Dave and that they just got off the phone with Tom Dequilo(No idea how to spell his last name but that was how it sounded). The service manager at Monroeville told me that I needed to bring these parts back to Baglier so they could be inspected by Mazda. My Fiance and I then brought the parts back to Baglier, and while speaking with Dave, I told him what he said to my mother, he denied this and when I said he was lying to me he flipped out on me screaming that I need to pay the 175$ in labor fees and get myself and my car out of his shop. When I told him that I wasn't going to due this because the car was defective and I will not pay for repairs on a defective part, he yelled at me more saying I will not be getting my car back and to leave. The entire process was so traumatizing that I ended up falling to the ground in tears, unable to control myself and am now terrified to return to deal with this man. I returned to the dealership the next morning, to speak with the owner about the poor customer service, but was unable since he was in a meeting, Matthew Keene(new car sales manager) did speak with me and attempted to find out information for me(with little progress). I never heard back from the owner, and Mazda corporate seemed to have little interest in the events that had happened before that point as well. It had been decided, though, that pictures of the parts would be sent to the district manager and that engineers in New Jersey(I believe that is what they told me). I did agree to pictures being sent but Dave refused to let me, or even Matthew see the pictures. After the way he has treated me and has obviously lied to me at this point I do not trust that he sent pictures of my parts(not to mention you can't fully appreciate the damage on this clutch without having the parts in your hands). A few days after this incident I called Baglier for an update, they said they had no news and that someone was supposed to call me and have me call Customer Assistance(which no one did). I called Customer Assistance and was then informed that apparently Mazda was also going to deny my claim, even though their trained mechanics and every other mechanic I have shown pictures to, all agree that its defective. At that point I no longer know what to do, but decided to contact the news to see if there was anything you can do to help me, or at the very least, get my story out there so other people won't have the same treatment I have gotten from this. There are many other examples on the internet of other people having the same issues with their car, but most did not fight as much as I am trying, and the ones who are, I don't know how to get in contact with them.