Mercedes-Benz of Eugene Car Dealership Eugene Oregon

service Rating

SLC service

by Les Smoluch on 01/26/2024

All work done well and in a timely fashion.Friendly and honest.

Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Yes

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service Rating

Sprinter Van Shawn

by Tyler H on 11/15/2023

Shawn is great, if you have a Sprinter van in the area he’s the guy to talk to. He squeezed me in even though they were booked 2 weeks out cause my heater quit working, had the van ready for me the next day. His communication is great and I always feel like I know exactly what’s going on with my van when there ( this is the second van I’ve had that’s been worked on at MB of Eugene) Highly recommend Shawn B. and MB of Eugene!!

Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Superb customer service

by MrsHoldren on 03/29/2016

From the time we started talking to Henri and Paul, we were given the information we needed about the car we wanted, financing options, and pickup logistics. We found this car online from Bend and did not want to run into any miscommunication when we drove over to pick the car up. The whole process was honest, friendly, professional. Everything they told us on the phone is exactly what happened in person when we drove over to pick the car up. We were so pleased we also made a great deal on a second Mercedes they had on their lot! Paul worked out a great finance plan and Stefanie got the new paperwork done in minutes! Henri drove the car back to Bend and drove my former car back to Eugene! We wholeheartedly recommend Mercedes of Eugene!

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Purchased a Used Nissan

by hanoverAB15 on 01/01/2016

We purchased a 2011 Nissan Rogue SV from this dealership. Paul (the sales manager) was extremely helpful over email, helping me value my trade-in, and doing some light negotiating. Mary was our head salesperson, and did a fantastic job teaching us about the car (especially since it was not a Mercedes), and made sure we felt welcome in her office. Amy helped us with financing. She worked extremely hard to make sure we had the best interest rate at several local banks and credit unions. She got us in and out quickly, given the large amount of paperwork that comes with buying a car. Every person in the dealership was extremely friendly and made sure we were comfortable, and didn't need anything (I was offered coffee, water, etc. several times). Definitely go visit them, and see how amazing this dealership is!

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Excellent Customer Service

by Throwers on 11/12/2015

From financial services to the sales team, the entire MB of Eugene dealership showed us top notch service. They gave us an unbeatable deal and did so with patience and a smile. Working with Tom, Paul and Amy was amazing, and the GM, Ralph, even stopped in to show his gratitude for us choosing MB of Eugene. This was some of the best customer service we've ever had, hands down. I highly recommend checking these guys out for any future car purchase/lease.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

First Class

by jclaeys on 10/03/2015

We purchased a late model SUV from MB of Eugene. Tom, in sales, brought the SUV to our home to show it. It was about 10 miles away. We were able to make to trade deal right there, and then went back to the dealer to do the paperwork. Easy and stress free (really). A few days later, while driving into the glare of the sun, we noticed that the windshield was somewhat pitted and had a small crack. I spoke with Paul West, sales manager, about the problem and he offered to try to make it right through a repair process. Sometimes buying a used vehicle with a "cosmetic" flaw can be something you just "have to live with", afterall, it is used. However, Paul West, stepped up to the plate and arranged to have a brand new windshield installed, in my opinion, going above and beyond great customer service. I would highly recommend doing business with this first class professional establishment.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Exceptional Sales

by Sdavis61 on 08/24/2015

Fabulous experience from start to finish.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Sales exceeds spectacular

by genelle1 on 07/28/2015

I live in Portland and have been looking for a Mercedes GLK for about 8 months. The deal and options had to be just right and it was because of the sales team at MB of Eugene. Rashind met me in Salem to show me a vehicle I was interested in. Paul the Sales manager and I corresponded over email and phone before the meeting so they knew my expectations and it happened! I bought my dream car a GLK because of the ease of these men. Paul is a easy going gracious person and negotiated with me fairly. I WOULD buy another car from them. Paul also took care of a few of my wants with the car, like a first aid kit, a battery for my key and contacts at a local dealer for service, Thank you gentlemen as I was alone on this purchase. Genelle Holub

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes

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sales Rating

Our experience with Paul West

by Taylors2015 on 05/20/2015

This is the second car we have purchased from Mercedes of Eugene. This establishment goes above and beyond customer service. I live in Bend, Oregon and they made any issues or concerns I had so easy; always on my terms. The staff there is amazing and we HIGHLY recommend this organization. If you are looking to be treated like family and in an atmosphere that provides comfort, care and honesty this is the place to go. We want to express our since thanks to you Paul West and the staff for the courteous and professional manner extended to us during our recent purchase. It was an amazing experience and we will be back.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Mercedes Benz of Eugene is FIRST-CLASS in Everyway!

by jodi24 on 04/28/2015

I just had such a wonderful experience with Mercedes Benz of Eugene that I had to take the time to share this. First, Paul West and the rest of the team bent over backwards to get me the best deal on my new lease. No details or questions are too small for this team--they are truly there to serve the customers and make them happy in every way. They even offered to come out to my house to help me program my automatic garage door opener with my new Mercedes and covered a last minute expense left over from my previous lease. And they sent me flowers to thank me for my business. First-class customer service all the way!